There are two places where you can update the license on the dongle:

• Dental System Control Panel
• Dongle Update Client

Dental System Control Panel:
Usually you will find a shortcut for Dental System Control Panel on the desktop. Otherwise launch the application by:

• Clicking the "3Shape Dental system Control Panel" - button in DentalManager
• Doubleclicking "C:\Program Files\3Shape\Dental System Control Panel\ControlPanel.exe"

Once the application has been lainched goto "Administrative Settings" and choose either:

• Open dongle in this PC (if you open the Control Panel on the pc in which the dongle is inserted)
• Open dongle in 3Shape Dongle Service  (if you look for a dongle in another pc)

Dongle Update Client:
This application can be downloaded from the Support section on www.3Shape.com. If already installed it is most likely to be found in following location:

• C:\Program Files\3Shape\Dongle Update Client

To execute the application just doubleclick "DongleUpdateClient.exe". Note that it must be executed locally on the pc in which the dongle is insterted.

Internet or manual update?:
Regardless application you would usually just click "Internet update" to check for available updates on 3Shape license server. If there are new licenses available it will automatically be downloaded and applied to the dongle. However, if you are not connected to the internet you must do a "Manual update" and in this case please contact your reseller.

In general the scanner should be calibrated at least once a month.

Moreover it is advisable to run a calibration if the scanner receives a blow or has been moved from one place to another.

When opening a 3Shape application you may receive following error:

Dongle not found

The most likely reason for this error is that the dongle driver was not installed properly. If you do not see a light in the dongle this may be another thing confirming this theory.

To solve the problem therefore install/reinstall the dongle driver.

If this is first time to have a dongle inserted in this pc you should probably start by downloading and installing the driver software. You can obtain the driver from the download section of the 3Shape support homepage. Please contact your reseller if you do not have access to the download section. To install the driver just doubleclick the downloaded exe-file and follow the instructions.

To reinstall the driver rightclick "my computer" and choose "Properties". Then goto "Hardware" tab and click "Device Manager". Rightclick the entry for the un-recognize USB device and choose "Update driver". Choose to let the installation wizard "Install the software automatically (Recommended)" and then follow the rest of the instructions.

When scanning in ScanItRestoration following message may comes up:

Dynamic limits could not be obtained. Please restart scan.

Getting this message is not a an indication of a scanner error or a malfunction. It's merely a message that the laser inside the scanner cannot hit the target. The object being scanned is simply occupying a smaller area than expected, or is shorter than usual and can therefore not be scanned. The cause can also be that the surface is too dark or too shiny, thus absorbing or reflecting the light.

The way to solve this is to build up the scanned object with more blue clay, place it more in the middle and also make sure that the object does not have a too dark color or a shiny surface.

When opening a 3Shape application you may receive following error:

No client points for application

The most likely reason for this error is that there is no license on the dongle for the particular program you are trying to execute.

To solve the problem you must add a new license for this type application to your dongle. Please contact your reseller regarding to this matter. 

When opening a 3Shape application you may receive following error:

Protection Dongle error number 20
Software protection dongle error. Program cannot run

The most likely reason for this error is that there is no license on the dongle for the particular program you are trying to execute.

To solve the problem you must add a new license for this type application to your dongle. Please contact your reseller regarding to this matter. 

When opening and abutment order in DentalDesigner following error message may come up:

        Unable to load feature tree (The order can not be handled correctly:
        The required implant information is not available in the input scan
        (no implant information available).).

For abutment orders the scanned file must contain abutment information which is only available in the DCM file format. This error message is most likely caused by ScanItRestoration being set up to save in STL format.

To correct this problem you should change the scan format in ScanItRestoration to DCM. To do so:

• launch ScanItRestoration
• go to menu "File" --> "Scan Settings"
• change the value for the "Save type" option the "General" tabpage  to "stl"
• click "OK" to save your changes
• restart ScanItRestoration to have the cages taking affect

Please note that you have to rescan the troublesome order with the new settings.

The 3Shape Dental System is per default being installed with Microsoft SQL Server 2005 Express, and in most cases this will be enough to handle the production. The reason for this is that a lot of the production data generated by the Dental System is being stored directly on the hard disk and not in the database.

But 3Shape Dental System can also run with other editions of the Microsoft SQL Server 2005, which may relevant if you have special requirements for the pc server hardware as the Expression edition is very limited in it's way of taking advantage of additional powerful hardware.

To compare the available Microsoft SQL Server 2005 editions (incl. Supported hardware) please visit Microsofts homepage here.

The latest scanner software for D250's is ScanServer version 4.0.1.0.

ScanServer version 4.0.1.0 can be obtained from the download section on the 3Shape support homepage. Please contact your reseller if you do not have login info for this section.

When trying to calibrate the scanner you will be asked for a password. This password is: docal

The default password for the windows login "scan", under which the 3Shape Dental System by default is installed when shipped from 3Shape, is: scan

The following scan sprays are tested and recommended by 3Shape:

• Helling Anti glare spray (Helling)
  http://www.hellingndt.de/product_info.php?info=p147_3-D-Laserscanning-Entspiegelungsspray--400-ml-.html
   
• Pico scan spray (Picodent)
  http://www.picodent.de/artikel/968-pico_scanspray.html
   
• Vita Cerec Powder (Vita-Zahnfabrik)
  https://vitawebshop.com
   
• Blue spray (Dreve)
  http://www.dreve.de/dreve_neu/dentamid_d/praxis_bluespray_dent_d.htm
   
• Scan'spray plus (Dentaco)
  

  http://www.dentaco.de/front_content.php?idcat=95

If a license on your dongle has expired you will get following message when trying to open the application:

Application license has expired

In these situations you should start by performing an Internet Update on the dongle (please see: How do I update the license on my dongle?) as there may be an upgrade waiting for you already.

If an Internet Update does not solve the problem, you should contact your reseller (please note that unless you bought the system directly from 3Shape we cannot help you with this matter).

First time when launching a 3Shape application you need to accept to the license conditions by clicking the Accept button.

However, you may experience that the Accept button is not visible which is usually caused by a combination of screen resolution and font sizes.

To get around this problem you must either correct the screen settings (rightclick the desktop and choose Properties) or, as quick and dirty workaround,  tab 3 times and press Enter.

There are two places where you can look for the dongle number:

• Dental System Control Panel
• Dongle Update Client

Dental System Control Panel:
Usually you will find a shortcut for Dental System Control Panel on the desktop. Otherwise launch the application by:

• Clicking the "3Shape Dental system Control Panel" - button in DentalManager
• Doubleclicking "C:\Program Files\3Shape\Dental System Control Panel\ControlPanel.exe"

Once the application has been lainched goto "Administrative Settings" and choose either:

• Open dongle in this PC (if you open the Control Panel on the pc in which the dongle is inserted)
• Open dongle in 3Shape Dongle Service  (if you look for a dongle in another pc)

In both cases you will find a field for the Dongle number.

Dongle Update Client:
This application can be downloaded from the Support section on www.3Shape.com. If already installed it is most likely to be found in following location:

• C:\Program Files\3Shape\Dongle Update Client

To execute the application just doubleclick "DongleUpdateClient.exe". Note that it must be executed locally on the pc in which the dongle is insterted. When launched you will see a field for the Dongle Number.

There are different ways look up the contents of a dongle. For example:

• 3Shape Dental System Control Panel
• Dongle Update Client

Please see "How do I update the license on my dongle?" for how to launch these application.

Another way to check the contents of a local dongle and at the same time to see what licenses that currently is being used is to:

• Open an internet explorer
• Type in following address: http://localhost:27027/
• Click Go

For the Dental system to work with a Firewall the following ports must be added to the exception list:

• TCP: port 1066
• TCP: port 1433
• TCP: port 1434
• TCP: port 1666
• TCP: port 27027

Please, note that above are the ports that by default will be used by the Dental System. If you have changed any of these during the installation/configuration of the system the exception list must of course be updated accordingly.

Besides the ports you must also add the following programs to the exception list:

• sqlbrowser.exe
• sqlservr.exe

The link below must also be added:
http://www.3shape.com/LicenseManagement/RemoteLicenseManagementServer.exe
/soap/  

3Shape Dental System version 2.5.5.6 or newer are supported on following Windows OS system:

• Windows Vista (32 bit)
• Windows XP (32 bit)
• Windows 7 (32 bit)

Systems prior to version 2.5.5.6 are only supported on Windows Vista and XP 32 bit.

When our test program has been expanded to include other operating systems our official recommendations will off course be updated.

Sometimes you may experience that the margin line is being cut away at the end of the single die scan. This usually does not indicate a hardware issue but rather that some scan settings in ScanItRestoration may need adjustment or that you should place the margin dot differently.

If this is a general problem for most of your scans you should probably consider increasing the value for the "Die in a bridge: height below margin line"-option under the "General"-tabpage which you will find by opening ScanItRestoration and go to "File" --> "Scan Settings". Remember that you must restart ScanItRestoration before the changes take affect.

If you only see this problem once in a while (which propably is the case) you should not make any changes to the option mentioned above. Instead you should keep in mind that the final cut is decided by the placement of the margin dot and that you therefore just should lower the dot. Do not worry that the dot is not placed directly on the margin line as this can be corrected in DentalDesigner afterwards.

By default the Dental System offers to reload old scan data when rescanning an order.

However, if you are not being offered to reload old scan data when doing rescans this is most likely caused by the "Keep raw scan data" option being disabled.

To enable this option please open ScanItRestoration and go to "File" --> "Scan Settings".  Set a check-mark for "Keep raw scan data" under the "General" tabpage and click "OK" to save the changes.

Note that you must restart ScanItRestoration before the changes take affect.

The most likely reason for long scanning times in ScanItRestoration is that the system has been set up to do detailed scans. Doing high detailed scans automatically decrease the scanning speed.

To adjust the details/speed with which you scan please do the following.

• Open ScanItRestoration
• Open menu "File" --> "Scan Settings"
• Click the "Advanced" tab
• Adjust the slidebar where it says "Die scanning optimized for:"
• If the slidebar has been set to "Details" and you experience a long scanning time you should adjust to "Speed"
• Click "OK" to save your changes
• Restart ScanItRestoration to force the changes to take affect

Note the above mentioned changes do not affect the accuracy of the scans.