Topics covered in the Case Management e-learning tutorial

The Case Management e-learning tutorial covers the following topics: 

• Chapter 1: Case entry and management
  • How to create a new case
  • How to customize case entry display
  • How to change additional settings for case entry display
  • How to find and print a work ticket
  • How to search for cases
  • How to use advanced search option
  • How to search for cases with a barcode scanner
  • How to open a case record
  • Overview of the case record
  • How to take actions on a case
  • How to adjust the schedule
  • How to void the case
  • Overview of the Manufacturing Manager
  • How to change the case status to Manufacturing complete
  • How to batch scan cases with a barcode scanner
  • How to create shipment
  • How to create shipments using a barcode scanner
  • How to scan a tracking number for a package with a barcode scanner
  • How to find the shipped case in the system