FAQ for transition from LabStar to 3Shape LMS

We're excited to bring all LabStar users into the 3Shape technology ecosystem!  After we announced the migration in June, we received a lot of helpful customer feedback on how to improve the migration experience and timing.  Accordingly, we want to clarify that LabStar users who rely on the client portal and Wepay will not be migrated until 3Shape LMS has the same functionality--we expect by early 2024.  Starting in August we're inviting LabStar users who don't use those features to move to 3Shape LMS.  The new, expanded customer success team will guide your lab through the migration process.

We want your lab to be as successful as possible, so we're making feature upgrades and changes to improve your lab's productivity and efficiency.  We're most excited about integrating LMS with other 3Shape products such as TRIOS and Dental System since it will be the first and only true integration between labs and clinics.  Please note:  some features, used by only a handful of LabStar labs, will not be available on 3Shape LMS including manufacturing portals, digital transfer, custom reports, Quickbooks Online and time clock.

Q:  What's unique about the upcoming 3Shape integration?
A:  It will be the first time that labs can receive digital cases directly from clinics and communicate with doctors about all cases--both digital and analog--directly from your LMS. Finally, labs will not have to double-enter cases or communicate via outside apps about patients and cases; and you can be confident that all data and communication is secure and HIPAA / GDPR compliant. The integration will include TRIOS, Dental System, Communicate and future 3Shape products.

Q:  Will I have to learn a "new" software?
A:   You will not have to learn a new software since 3Shape LMS is identical to LabStar Software. As in the past, when new features are introduced, including the 3Shape integration, we'll provide support and training.

Q:  What will I have to do when my lab moves to 3Shape LMS?
A:  Each LabStar customer will be assigned a specific migration date. We'll ask you to create a free 3Shape account and will take care of the rest. We'll send you emails with detailed instructions and will provide you with support throughout the process. Click here for more details about setting up a 3Shape account.

Q:  If I'm using the client portal and Wepay, how long can I wait until migrating to 3Shape LMS?
A:  We'll only invite you to migrate when replacement features are available on 3Shape LMS. For business planning purposes you can expect to move in early 2024.

Q:  As a LabStar legacy user, what monthly fees will I pay after I migrate to 3Shape LMS?
A:  Pricing for LabStar legacy users will not change in 2023. New pricing will be introduced in Q1 2024 and LabStar customers can expect a discount. More details will be provided when available.

Q:  Can I move now to 3Shape LMS?
A:   Sure, just let us know you'd like to move and we'll schedule your migration.

Q:  My main CAD system isn't with 3Shape, can I still use LMS?
A:  Of course! We want to provide you with the best experience possible regardless of CAD system preferences.

Q:  Will all my LabStar cases and billing information be available on 3Shape LMS?
A:  Yes! Your complete database will be copied over.

Q:  Will I continue to get the same level of support?
A:   3Shape will continue to provide the same world-class support provided by LabStar. We've already expanded the support team so you'll interact with both familiar and new faces. We'll introduce the whole team when you're scheduled for migration.

Q: What if I don't want to change to 3Shape LMS?
A: Give us a try! We believe 3Shape LMS is the best available in the market, and we're investing for the long term to ensure we continue to be the best. If not we'll close your subscription and return your data.