TRIOS Share Questionnaire - When and how to use it?

If you experience scanner connectivity issues via TRIOS Share, it is essential for 3Shape Support to gain a clear understanding of the environment in which the scanner is operating. This includes details about the network configuration, relevant settings, and specific scanner information.

 A comprehensive view of these elements enables effective analysis and facilitates accurate identification of the root cause.

To streamline this process and ensure consistency in data collection, we have introduced a structured table containing key questions. These questions are designed to capture critical insights into the network setup, which are instrumental in driving a timely and effective resolution. The questions are compiled in the TRIOS Share Questionnaire. 

This document should be filled-in in collaboration with the IT Team of the clinic and provided to 3Shape Support when reporting Trios Share connectivity issues.