D & R-series scanners discontinuation policy

09/11/2023

Discontinuation phases

3Shape is phasing out D & R-series lab scanners. The discontinuation policy from a support perspective means that D & R-series lab scanners cannot be replaced to neither new nor refurbished D & R-series lab scanners anymore, but we keep supporting and repairing D & R-series until the "end of repair" date. (see the respective table below)

Repair

D & R-series lab scanners can be repaired until the last repair date or a trade-up to E-lab series can be offered.

To know the scanner trade-up possibilities, please get in touch with your reseller, a 3Shape Area Sales Manager or sales@3shape.com.

Spare Items

Spare items for D & R-series lab scanners will be available until the last repair date.

Software compatibility

Software will be compatible with D & R-series lab scanners until the last "End of SW support" date.

D250, D500, D640, D700, D710, D800 & D810 scanners have been closed for repair and software upgrades.

Lab scanner discontinuation overview:

Market name	End of sales	End of repair	End of SW support	* Suggested trade-up model	Eligibility for additional trade-up	Newest compatible version: Dental System / Unite / ScanIt / 3DD	Platform
D(R) 250	X	2019 Dec	2019 Dec	E2 Red	2021	Dental System 16	640-platform
D(R) 640	X	2019 Dec	2019 Dec	E2 Red	2021	Dental System 16	640-platform
D(R) 700 MK I	X	2019 Dec	2019 Dec	E2 Red	2021	Dental System 16	640-platform
D(R) 700 MK II	X	2022 Dec	2022 Dec	E2 Red or E3 Red	2021	Dental System 22.1.1 / R1.0.6 / v.2.2.0.0 / 1.7.33.2	720-platform
D(R) 710 MK I	X	2019 Dec	2019 Dec	E2 Red or E3 Red	2021	Dental System 18	640-platform
D(R) 710 MK II	X	2022 Dec	2022 Dec	E2 Red or E3 Red	2021	Dental System 22.1.1 / R1.0.6 / v.2.2.0.0 / 1.7.33.2	720-platform
D(R) 500	X	2022 Dec	2022 Dec	E2 Red or E3 Red	2021	Dental System 22.1.1 / R1.0.6 / v.2.2.0.0 / 1.7.33.2	720-platform
D(R) 800	X	2022 Dec	2022 Dec	E2 Red or E3 Red	2021	Dental System 22.1.1 / R1.0.6 / v.2.2.0.0 / 1.7.33.2	720-platform
D(R) 810	X	2022 Dec	2022 Dec	E2 Red or E3 Red	2021	Dental System 22.1.1 / R1.0.6 / v.2.2.0.0 / 1.7.33.2	720-platform
D(R) 900	X	2023 Dec	2023 Dec	E3 Red or E4 Red	2022	Dental System newest version/ R.2.0.6/ 2.2.3.0 / 1.7.82.3	920-platform
D(R) 900L	X	2023 Dec	2023 Dec	E4 Red or F8	2022	Dental System newest version/ R.2.0.6/ 2.2.3.0 / 1.7.82.3	920-platform
D(R) 750	X	2023 Dec	2023 Dec	E3 Red or E4 Red	2022	Dental System newest version/ R.2.0.6/ 2.2.3.0 / 1.7.82.3	920-platform
D(R) 850	X	2023 Dec	2023 Dec	E3 Red or E4 Red	2022	Dental System newest version/ R.2.0.6/ 2.2.3.0 / 1.7.82.3	920-platform
D(R) 1000	X	2026 Dec	2026 Dec	E4 Red or F8	2025	Newest version	920-platform
D(R) 2000	X	2026 Dec	2026 Dec	F8	2025	Newest version	920-platform
E1	X	—	—	E2 Red	—	Newest version	Silver Platform
E2	X	—	—	E3 Red	—	Newest version	Silver Platform
E3	X	—	—	E4 Red	—	Newest version	Silver Platform
E4	X	—	—	F8	—	Newest version	Silver Platform
E1 Red	X	—	—	E2 Red	—	Newest version	Red Platform
E2 Red	—	—	—	E3 Red	—	Newest version	Red Platform
E3 Red	—	—	—	E4 Red	—	Newest version	Red Platform
E4 Red	—	—	—	F8	—	Newest version	Red Platform
F8	—	—	—	—	—	Newest version	F8 Platform

* Table contains suggested trade-up model. For all trade-up opportunities, please contact your reseller, 3Shape Area Sales Manager or sales@3shape.com, depending on your subscription model.

** The scanners (720 -platform: D700, 710, 500, 800, 810) are not compatible with Dental System 2022.2 (2.22.2.0) (including ScanItDental 2.2.1.0 & Scan Suite 13.1.0). The latest compatible DS version is 2.22.1.1. Please avoid upgrading the above mentioned scanners.

The discontinuation policy is global applicable. No country exceptions are presumed.

In case of doubts, please contact support@3shape.com.

D & R-series scanners discontinuation policy