DentalHealth App – Overview and Frequently Asked Questions

What is DentalHealth App?

3Shape DentalHealth App is a mobile application designed to give patients easy access to their intraoral 3D scans, diagnostic visualizations generated by 3Shape TRIOS and Dx+, and personalized oral-health insights. 
Through interactive 3D models and AI-powered visual cues, patients can better understand their oral condition and follow their dentist’s recommendations between visits.

Key Features

1. 3D Interactive Scan Viewer – Patients can rotate, zoom, and explore their intraoral scans in detail.
2. Diagnostic Visualizations – If the clinic uses Dx+, patients may see color-coded overlays for plaque, caries indications, wear, recession, and more.
3. Progress Tracking – Patients can compare past and current scans to monitor changes.
4. Personalized Recommendations – Educational guidance and hygiene tips based on their scan data.
5. Simple Access – Patients receive an invitation link from their clinic and use their Apple ID or Google Account to access DentalHealth.

How It Works

• The clinic captures a TRIOS scan and diagnostic images in 3Shape Unite or Dx+.
• The clinic shares selected scans and visualizations with the patient using the built-in sharing tools.
• The patient receives an invitation link from the clinic via SMS.
• When opening the invitation link for the first time, the patient signs in using their Apple ID or Google Account. The same sign-in method is used for future access to DentalHealth.

How DentalHealth App works (Video Guide)

FAQ for Patients

Q: How do I log into the app?
A: When you receive an invitation to DentalHealth, open the link sent to you via SMS and sign in using your Apple ID or Google Account. You can use the same sign-in method to access the app in the future. You do not need to create a separate DentalHealth username or password.

Q: The link you sent me is not working — what do I do?
A: Try opening the invitation link again and make sure your device is connected to the internet. If the link still doesn't work, contact your dentist for assistance.

Q: I can’t see my scans in the app.
A: Check your internet connection and allow some time for the scans to load. Your dentist may need to make sure the scans have been synchronized and shared successfully. If the scans still don't appear, contact your dentist to check their sharing status.
 

Q: I can’t find recommendations for my dental routine.
A: Go to the Routine tab and complete one of the surveys to receive recommendations.

Q: Are my scans safe in your app?
A: Yes. Scans are securely stored and protected by your device’s unlock mechanism. You can also enable Face ID by long-pressing the app icon and selecting Require Face ID.
 

Q: Who has access to my data?
A: Only you can access the scans. Your dentist has the original versions in their clinic.

Q: The app is taking a long time to load my scans.
A: Ensure your device has a stable internet connection (minimum 5 Mbps).

Q: The dental camera keeps freezing — what do I do?
A: This is normal. The dental mirror freezes the image on purpose so you can inspect it easily.

Q: The app keeps crashing.
A: Reboot your device. If the issue continues, reinstall the app.

Q: Which dentist can I visit to get this?
A: We recommend dentists who use 3Shape-enabled technology.

Q: Where does the advice come from?
A: It is based on trusted dental health sources, such as the American Dental Association.

Q: Why has my tooth wear worsened since my last scan?
A: Tooth wear can have many causes. For clarity, please visit your dentist.

Q: How do I make sure my caries does not evolve?
A: Good hygiene is important, but causes vary. Please consult your dentist for personalized advice.

Q: Can I see my scans from different clinics/dentists?
A: Yes, the app supports scans from multiple dentists.

Q: How can I see my scan in the app?
A: Your scans appear in the Scan tab once your dentist has shared them. If they don't appear, contact your dentist and ask them to check whether the scans have been synchronized and shared successfully.

Q: How do I get a new scan?
A: Visit your dentist to receive a new scan.

Q: Who can see my dental information?
A: Only you can view your information in the app. Dentists see only the original clinic scan.

Q: Can my dentist access my data from the app?
A: No. Dentists cannot access your in-app data.

Q: Where is my data stored?
A: In a secure data center in accordance with your region's regulations.

Q: How is my health data protected?
A: It is securely stored and anonymized as per our privacy policy.

Q: Can this app replace a dental visit?
A: No. The app provides insights but cannot replace a professional dental exam.

Q: Are the articles written by real dental experts?
A: Yes. They are created with input from leading dental experts.

Q: Are the routines recommended by real dental experts?
A: Yes. They are based on widely accepted dental health findings.

Q: Can I delete my account?
A: Yes. Contact the application developer via email to delete your account (the email listed at the bottom of the FAQ).

Q: Can I request data removal?
A: Yes. Contact the application developer via email to remove your data (the email listed at the bottom of the FAQ).

Q: Can I contact my dentist from the app?
A: If the dentist provided their details, you’ll find them in the Home tab.

Q: On which phones does the DentalHealth App work?
A: Android: Version 10 or later
     iPhone: iOS 17.6 or later
 

FAQ for Dentists

Q: I can't complete the workflow and send to the patient.
A: Ensure the patient’s name, phone number, and health conditions are filled in, and you have internet access. 

Q: My patient is not receiving their scans in the app.
A: First, make sure the patient’s phone number is correct and that your computer is connected to the internet.

Sharing scans through DentalHealth requires cloud synchronization. If synchronization is still in progress, the patient may not receive the shared scans immediately.

• Allow synchronization to finish before closing Unite.
• Do not cancel an upload while synchronization is in progress.
• Synchronization may take several hours in some cases.

Once synchronization is complete, the shared scans should become available to the patient. If the patient still cannot access the scans, check the sharing status and contact Support if necessary.

Q: The software is freezing
A: Please reboot your PC and the software.

Q: What is the workflow from creating a patient to sending information?
A: Open the Dx+ module in Unite and perform a scan.

• Select SHARE → Share With Patient.
• Select the relevant health conditions.
• Enter the patient’s name and phone number, then select Send.

The patient receives an SMS containing a link to the app and the shared content.

The shared scan becomes available to the patient once the required synchronization is complete.
 

Q: What is DentalHealth App?
A: A free app supporting patients with dental education, scans, and tailored guidance.

Q: What are the benefits of the app for the patient?
A: Improved preventive care, routines, literacy, and monitoring of key conditions.

Q: What are the benefits of the app for the dentist?
A: Better patient education, improved experience, stronger engagement and loyalty.


Q: Does it cost anything?
A: No. The app is 100% free.

Q: How does the app work with TRIOS?
A: It uses TRIOS scans and TRIOS Dx to provide comparisons, diagnostics, and personalized tips.

Q: How do I share scans to the app?
A: You can share scans through Unite from the Patient Media Library or the Diagnostics module. You can also choose which diagnostic results are visible to the patient.

Sharing scans through DentalHealth requires an internet connection and cloud synchronization. If Unite is offline, you can initiate the sharing process, but the scans will only be sent once the connection is restored and synchronization is complete.


Q: Can anyone use the app?
A: Yes, the app is very user-friendly. There is step-by-step onboarding and guidance in the app.

Q: Where is the app available?
A: In Europe and the US on iOS and Android.

Q: My patient contacts me with app issues — what do I do?
A: Direct them to the FAQ inside the app.
 

Q: I want to check what information was sent to my patients — where is it?
A: A log of sent data is currently not available.

Q: If I delete a scan from Unite Cloud, will it also be deleted from the patient’s DentalHealth app?
A: Deleting a scan from Unite Cloud does not delete scans that have already been shared with the patient through DentalHealth.

Contact 3Shape Support if you have any further questions.