Discontinuation (End-of-life) process for TRIOS scanners and TRIOS base
19/04/20243Shape discontinued the following scanner models: TRIOS Standard (P12) and TRIOS Color (P13), TRIOS 3 Wireless Handle (S2-2) and TRIOS 3 Wired Handle (S1-2), TRIOS 3 Mono Scanners. The following scanner base models also reached their end-of-life: TRIOS Standard/Color Cart (C1.1/C1.2 & C2), TRIOS 3 Cart (C3) and TRIOS MOVE (C4).
What does the discontinuation (end-of-life) mean to TRIOS customers?
• The discontinuation policy means that TRIOS scanners and TRIOS base cannot be replaced to either new or refurbished systems anymore, but 3Shape will keep supporting and repairing them until the “End of Repair" date according to TRIOS Warranty and Out of Warranty Terms and Conditions (see the respective table below).
• Software will be compatible with the discontinued TRIOS base systems until the last "End of SW upgrades" date.
• 3Shape ended support of the systems based on Windows 7 OS in October 2022.
Please see below the software and hardware support possibility scenarios per each system model:
TRIOS MOVE
How to identify the model: by the serial number on the backside label (should look like 1PCyywwxxxxxxB).
| Remote support/ troubleshooting by 3Shape | No changes from the usual process |
| Repairs and spare item requests | Possible until 14 Oct 2025 |
| Replacements | Warranty replacement is not applicable for these systems. Only repair and trade-up services are possible. NOTE: For current offers contact your reseller or 3Shape Area sales manager sales@shape.com for details on current options. |
| Software upgrades limitation (Dental Desktop/Unite) | Possible as usual |
TRIOS 3 Cart on Windows 10
How to identify the model: by the serial number on the backside label (should look like 1CByyww303xxxB) and OS version in System Information (should be 'Windows 10 Enterprise 2015 LTSB', 'Windows 10 IoT Enterprise SAC ESD' or later).
| Remote support/ troubleshooting by 3Shape | No changes from the usual process |
| Repairs and spare item requests | Possible until 14 Oct 2025 |
| Replacements | Warranty replacement is not applicable for these systems. Only repair service and trade-up options are possible. NOTE: For current offers contact your reseller or 3Shape Area sales manager sales@shape.com for details on current options. |
|
Software upgrades limitation (Dental Desktop/Unite) |
Possible as usual, as long as Windows 10 is upgraded from Enterprise 2015 LTSB to IoT Enterprise SAC (ESD) or later. If Windows 10 is not upgraded, software update to Unite is not possible, the latest supported Dental Desktop version is 1.7.19.1. |
TRIOS 3 Cart on Windows 7
How to identify the model: by the serial number on the backside label (should look like 1CByyww302xxxB or 1CByyww303xxxB) and OS version in System Information (should be 'Windows Embedded Standard 7 SP1').
| Remote support/ troubleshooting by 3Shape | No changes from the usual process. NOTE: After 11 Oct 2022 3Shape Support will no longer provide remote support for Windows-related issues if the Cart is not upgraded from Windows 7 to Windows 10. Please contact 3Shape Support for Windows upgrade not later than 11 Oct 2022, after this date no Windows upgades will be performed. |
| Repairs and spare item requests | Possible until 11 Oct 2022, after this date only the trade-up option is available. NOTE: The trade-up option is available only for TRIOS Scanners (The Trade-up option can be available only in cases of full system with scanner change, only). Please contact your 3Shape Area sales manager or sales@shape.com for details on a current trade-up option. |
| Replacements | Warranty replacement is not applicable for these systems. NOTE: The trade-up option is available only for TRIOS Scanners (The Trade-up option can be available only in cases of full system with scanner change, only). Please contact your 3Shape Area sales manager or sales@shape.com for details on current trade-up options. |
|
Software upgrades limitation (Dental Desktop/Unite) |
|
The EOL policy for TRIOS 3 Cart systems which were upgraded from Windows 7 to Windows 10 OS is exactly the same as for all TRIOS 3 Carts on Win 10.
This means that for them repairs, spare item requests and support will be available until October, 14th 2025.
TRIOS Standard/Color Cart
How to identify the model: by the serial number on the backside label (should look like RyywwxxxB, Ryyww000xxxB, Ryyww111xxxB, Ryyww120xxxB or Ryyww202xxxB).
| Remote support/ troubleshooting by 3Shape | No changes from the usual process. |
| Repairs and spare item requests | Not possible since April 2019. Only a trade-up option is possible. Please contact your 3Shape Area sales manager or sales@shape.com for details on the current trade-up option. |
| Replacements | Warranty replacement is not applicable for these systems. Only trade-up option is possible. NOTE: For current offer contact your reseller or 3Shape Area sales manager sales@shape.com for details on current trade-up options. |
|
Software upgrades limitation (Dental Desktop/Unite) |
Only TRIOS Classic 1.4.7.5; upgrade to TRIOS on Dental Desktop/Unite is not recommended due to possible performance issues. |
Trios 3 Wired Handle S1-2 scanner
| Remote support/ troubleshooting by 3Shape | No changes from the usual process. |
| Repairs and spare item requests | Trios 3 Wired Handle scanners have been discontinued from Feb 2024 |
| Replacements | Warranty replacement is not applicable for these systems. Only a trade-up option is possible. NOTE: For the current offer contact your reseller or 3Shape Area sales manager sales@shape.com for details on a current trade-up option. |
|
Software upgrades limitation (Dental Desktop/Unite) |
Possible as usual |
Trios 3 Wireless Handle
| Remote support/ troubleshooting by 3Shape | No changes from the usual process. |
| Repairs and spare item requests | Trios 3 Wired Handle scanners have been discontinued from Mar 2020 |
| Replacements | Warranty replacement is not applicable for these systems. Only a trade-up option is possible. NOTE: For the current offer contact your reseller or 3Shape Area sales manager sales@shape.com for details on current trade-up option. |
|
Software upgrades limitation (Dental Desktop/Unite) |
Possible as usual |
TRIOS 3 MONO Scanner
TRIOS Mono Scanners will be out of service from 28 February 2024. Repair and replacement are no longer possible for this type of scanner, the software support can be limited too.
NOTE: For current offers contact your reseller or 3Shape Area sales manager at sales@shape.com for details on current trade-up options.
TRIOS Standard (P12) and TRIOS Color (P13)
| Remote support/ troubleshooting by 3Shape | No changes from the usual process. |
| Repairs and spare item requests | TRIOS Standard (P12) and TRIOS Color (P13) will be discontinued from Aug 2025 |
| Replacements | Warranty replacement is not applicable for these systems. Only trade-up and repair service options are possible. NOTE: For current offers contact your reseller or 3Shape Area sales manager sales@shape.com for details on current trade-up options. |
|
Software upgrades limitation (Dental Desktop/Unite) |
Possible as usual |
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