TRIOS Care is a comprehensive service agreement provided to new customers at no cost for the first year. After the initial year, customers can choose to continue TRIOS Care with monthly payments or switch to TRIOS Only, a basic service agreement with limited benefits and no monthly costs.
Software Updates: Both TRIOS Care and TRIOS Only include software updates, but new and innovative features may be exclusively available to TRIOS Care customers.
Support: TRIOS Care includes unlimited support, while TRIOS Only customers can get support for a fixed fee per case.
Warranty & Replacement: TRIOS Care subscribers have extended warranty up to five years, while TRIOS Only subscribers receive repair or replacement offers based on 3Shape's price list for out-of-warranty services.
Academy Training: TRIOS Care subscribers receive 100 annual complimentary points for 3Shape Academy, offering discounts on training sessions. TRIOS Only customers can use self-learning materials on 3Shape Community and may book training sessions with 3Shape Academy as offered in their region, but without the complimentary points.
Discounts: TRIOS Care subscribers receive a 25% discount on subscription for additional scanners and exclusive trade-up offers for newer TRIOS models.
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