Frequently Asked Questions: TRIOS 6, TRIOS DX, and DentalHealth App
30/04/2025Q: What are the weight and dimensions of TRIOS 6?
A: The TRIOS 6, including battery, weighs 308 grams and its dimensions are 3.8 x 3.9 x 26.6 cm.
Q: Are TRIOS 6 scans accepted for Invisalign?
A: No, TRIOS 6 does not integrate with Invisalign. TRIOS 3 is currently the only TRIOS scanner that can send scans for Invisalign.
Q: Can TRIOS 6 only scan for diagnostic workflows?
A: No, just like with any other TRIOS, you can scan for all available workflows in 3Shape Unite. You can find your preferred lab or partner in 3Shape Unite Store and connect in one click. There are over 25.000 3Shape labs, 60+ PMS systems and 100+ partners for clear aligners, 3D printing and milling, design services and more, to work with.
Q: What is the difference between TRIOS 5 and TRIOS 6?
A: TRIOS 6 is the first scanner whose scans can be utilized in AI diagnostic workflows. Moreover, it offers HD scanning, giving a higher quality scan for dentists and labs. Moreover, with TRIOS 6 you can scan with three imaging modalities at the same time which enable you to look into dentin and between the teeth that can be used in TRIOS Dx Plus to visualize and help detect proximal caries. TRIOS 6 has a new and improved industrial design to visually and tactilely distinguish between the scan button and the remote button. TRIOS 6 embodies all the great features from TRIOS 5, being ergonomic, effortless and hygienic.
Q: Does TRIOS 6 have ScanAssist?
A: Yes, TRIOS 6 has ScanAssist.
Q: Does ScanAssist work for edentulous and implants as well?
A: Yes, ScanAssist works for all workflows.
Q: Does TRIOS 6 need calibration?
A: No, the TRIOS 6 does not need to be calibrated.
Q: What are the benefits of HD scanning?
A: With HD (high definition) scanning you can capture a higher resolution, which results in more detailed scans and realistic images, making it easier to, for example, indicate preparation margins when doing status scans as well as detecting any irregularities on teeth or gingiva.
Q: How can I use the scan button?
A: With TRIOS 6, there has been an update to the buttons to help with easy tactile identifying. The top scan button is slightly larger and activates scanning. The lower remote button features a small, raised bump for easy distinction, it is used for in-software navigation, allowing you to analyze the scan and complete a full workflow without touching the PC or Move.
Q: Can I use TRIOS on a Mac computer?
A: No, TRIOS scanners and other 3Shape products operate on a Windows system.
Q: Which configurations are available with TRIOS 6?
A: TRIOS 6 supports Pod and MOVE Pro configurations.
Q: With which Unite software version is TRIOS 6 compatible with?
A: TRIOS 6 is compatible with Unite 24.1 and newer software versions. Do not install older software versions, as the system will not work.
Q: What’s in the TRIOS 6 box?
A: Together with TRIOS 6, you will receive 1 autoclavable tip, a box of 25 Ready Tips, a box of 100 TRIOS Sleeves, 3 batteries, pod, charger incl. cable, Wi-Fi dongle, instructions for use and safety guide. You can choose to buy TRIOS 6 in a pod configuration with laptop or together with Move Pro.
Q: Does TRIOS 6 have a mandatory subscription?
A: No. Every new TRIOS scanner comes with 1 year of complimentary TRIOS Care. TRIOS Care is a full coverage service plan that includes personalized onboarding programs, a 5-year warranty, express replacement, accidental drop coverage, 10TB cloud storage, and more. After the first year, you can continue with TRIOS Care or switch to TRIOS Only; a basic, scan-ready service agreement. Learn more about TRIOS Care here.
Q: What is the price of TRIOS 6?
A: Contact your local reseller or visit the online store at 3Shape.com for prices.
TRIOS Tip Questions
Q: Are tips available in different sizes?
A: No, both the autoclavable and the TRIOS Ready Tip are available in one size.
Q: How many autoclave cycles can the tip withstand?
The autoclavable tip can be autoclaved up to 100 times. The TRIOS Ready Tip is for one-time use only.
Q: Are the scanner tips closed?
A: Yes, both the autoclavable tip and the TRIOS Ready Tips will be closed for optimized hygiene.
Q: How should TRIOS Sleeves be used? Are they reusable?
A: TRIOS Sleeves provide an extra protective layer to prevent patient cross-contamination and should only be used once.
Dx Plus Questions
Q: What is TRIOS Dx Plus?
A: TRIOS Dx Plus is AI-assisted software designed to enhance your clinical practice by providing an invaluable second opinion and ensuring objective, consistent aid in detecting key oral health conditions.
Severity Classification. Not only does TRIOS Dx Plus support you to detect oral health conditions, but it also enables you to read the suggested severity of their progression.
Monitoring over time. Follow your patient with scans over time and be able to manually compare and identify the changes and have the documentation done automatically and immediately available.
Improved patient communication. TRIOS Dx Plus builds trust between you and your patients, helping patients understand their oral health through clear and detailed visualizations.
Q: What can I use TRIOS Dx Plus for?
A: With TRIOS Dx Plus your TRIOS scans can be used for more than just restorative work; they become powerful resources for both treatment and the early detection of oral health conditions, enhancing early care for your patients. TRIOS Dx comes in two levels: Plus and Standard. Each level is designed to cater to different needs and preferences, ensuring that you have the right tools for your practice.
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TRIOS Dx Plus: This subscription-based upgrade expands the usage of your TRIOS 6 scans with AI-powered features. The AI-supported features of TRIOS Dx Plus assist in early detection and manual comparison of various oral health conditions, including:
- Surface caries and proximal caries*
- Tooth wear
- Gingival recession
- Plaque
*1. Only compatible with TRIOS 6 scans
*2. Proximal is caries is not AI detected
- TRIOS Dx Standard: This is the standard product configuration, providing essential features such as Difference Maps, Cross Section tool, and Measurement tools, which you know from TRIOS Patient Monitoring.
Q: How does TRIOS Dx Plus use AI?
A: Being trained on several thousand scans, TRIOS Dx Plus leverages AI algorithms and pattern recognition to identify and classify surface caries, tooth wear, gingival recession, and plaque. The AI-detected lesions and sites are presented as colored areas directly on your TRIOS 6 scans within the TRIOS Dx module.
Q: How accurate is the AI in TRIOS Dx Plus?
A: While our AI is highly trained, it may not be 100% accurate. False positives are expected in any diagnostic system, including TRIOS Dx Plus. The software provides an AI confidence score indicating an aggregated lesion score prediction providing transparency and insights into certainty of the AI. TRIOS Dx is designed to assist dental professionals, providing insights based on patterns but not replacing clinical judgement. TRIOS Dx should always be used as an aid alongside your professional expertise.
Q: Which scans is TRIOS Dx Plus compatible with?
A: TRIOS Dx Plus features are compatible with TRIOS 6 scans while TRIOS Dx Standard features are compatible with all TRIOS scans.
Q: Will TRIOS Dx replace TRIOS Patient Monitoring?
A: TRIOS Dx Standard will inherit the features you know from TRIOS Patient Monitoring and will eventually replace TRIOS Patient Monitoring. When TRIOS Dx becomes available in your market, there will be a grace period during which both TRIOS Dx and TRIOS Patient Monitoring will be available. During this time, users can enter previous Patient Monitoring cases but cannot create new ones, effectively putting TRIOS Patient Monitoring in a view-only mode. After the grace period, TRIOS Patient Monitoring will be discontinued.
Q: When will TRIOS Dx Plus be available in my market?
A: As TRIOS Dx is a medical device, it requires approval from local competent authorities. This varies from region to region and the availability is therefore following local regulatory approval.
Q: What is the subscription price of TRIOS Dx Plus?
A: Visit the online store at 3shape.com for prices.
Q: Is cloud storage included in the TRIOS Dx Plus subscription?
A: TRIOS Dx Plus subscription does not include cloud storage. If you are on TRIOS Only service subscription, 10GB of cloud storage is included. If you are on TRIOS Care service subscription, 10TB are included.
Q: Can I use TRIOS Dx Plus without Unite Cloud?
A: Yes. TRIOS Dx Plus can be used locally to view scans and findings. However, sharing scans with patients through DentalHealth requires a connection to Unite Cloud. You can start the sharing process while offline, but the scans will only be sent after Unite reconnects and the required synchronization is complete.
Q: How long does the free trial of TRIOS Dx Plus last?
A: TRIOS Dx Plus free trial lasts six months from activation.
Q: What happens at the end of TRIOS Dx Plus free trial?
A: You don’t have to do anything. You will automatically be enrolled in the TRIOS Dx Plus subscription and renewals will occur automatically until you unsubscribe.
Q: How can I find TRIOS Dx in Unite?
A: Once you have downloaded the TRIOS Dx module, it can be entered from Unite in one of the two following ways: 1. Press the TRIOS Dx Scan icon in the action overview in Unite. 2. Press the TRIOS Dx Scan icon in a follow-up action to a TRIOS Status Scan.
Q: Can I use my old scans with TRIOS Dx Plus?
A: For the time being only the scans from TRIOS 6 are approved and available for the TRIOS Dx Plus module.
Q: Can scans from non-TRIOS scanners be used with TRIOS Dx and TRIOS Dx Plus?
A: TRIOS Dx is only compatible with TRIOS scans.
Q: Can TRIOS Dx Plus be used simultaneously by more operators?
A: The TRIOS Dx Plus license is designed to support multiple users in a clinic setting. Each license includes three seats, meaning three clinic members can use the software at the same time. If your clinic needs more seats, you can add additional seats to your license.
Q: Where can I find support material for TRIOS Dx Plus?
You can always find help at 3Shape Help Center or 3Shape Community — your digital dentistry platform.
Q: How can I be onboarded and trained to use TRIOS Dx Standard and TRIOS Dx Plus?
A: Your TRIOS Dx software has in-software tutorials that will guide you through all the basic buttons and features of the software. For more training materials, tips, and tricks you can go to 3Shape Community — your digital dentistry platform and 3Shape Help Center.
DentalHealth App Questions
Q: What is the DentalHealth app?
A: DentalHealth is a free app that supports your patients to get more involved and invested in their dental health. The app contains your patients’ personal scans and draws on TRIOS Dx to bring tailored, on-demand education and guidance for better dental hygiene.
Q: What are the benefits of the app for the patient?
A: The app empowers your patients to engage in preventive care. The app can improve their dental literacy and help build healthy routines for plaque, surface caries, gum recession and tooth wear.
Q: What are the benefits of the app for the dentist?
A: The app enables you to elevate patient education and differentiate your patient experience offering. Get your patients more invested with easier discussions, more preventative focus and strengthen patient loyalty and trust.
Q: Does it cost anything?
A: No. The app is 100% free.
Q: How does the app work with TRIOS?
A: The app is based on TRIOS scans and the new TRIOS Dx Plus diagnostic-assistive technology. Patients can compare and inspect their scans with or without diagnostic visualizations. The app offers personalized tips and tricks from official dental sources to assist building new healthy routines.
Q: Can anyone use the app?
A: Yes, the app is very user-friendly. There is step-by-step onboarding and guidance in the app.
Q: Where is the app available?
The app is available in Europe and US. It works on both IOS and Android