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Error Message "Dongle not found at the expected IP address, please make sure to update DSS path to the correct IP address or PC name in Ortho Control Panel -> System settings" when trying to open Ortho System
Error Message "Dongle not found at the expected IP address, please make sure to update DSS path to the correct IP address or PC name in Ortho Control Panel -> System settings" when trying to open Ortho System
07/11/2023Troubleshooting application limitations
If when trying to open any application of Ortho System (Ortho Analyzer, Ortho Control Panel, Appliance Designer) the following message popped up. please consider the following steps.
- Close the app
- Open the Ortho Control Panel > System settings > scroll down for the "Dongle license server"
- Check that the IP address is the same as the one in the computer
- In the server unit, change the IP address and click on "This PC"
- Test the connection and save changes
After that, the Ortho System applications should open as expected