[OBSOLETE]"The communicate account for user is already in use. Try to use another communicate account" error in 3Shape Unite

If you encounter the error shown below, try signing in with a different 3Shape Communicate account.

This issue can occur when the same 3Shape Communicate account is being used by multiple users in 3Shape Unite. In some cases, one of the users may be unable to access or use the account correctly.

Solution

Step 1: Check which profile was marked as administrator by following the path: More/Settings/General/Users.

Step 2: Below 3Shape Communicate account settings find the one called ‘Allow other users to use this account’ and enable it. 

Step 3: Once it is enabled, go to the second user you can select it right away from the user's list.

Step 4: Proceed to configure the 3Shape Communicate account.

After this process, you should use the same 3Shape Communicate account, start sending the case, and see the labs that you previously added.

If the error message persists after performing these steps, do not hesitate to contact Support.