Unite is not able to install updates. The update process is stuck at XX%

Unite is not able to install updates. The update process is stuck at XX%

09/11/2023

When there is a local limitation on the network the progress bar may stall during update process.

Possible workarounds 

  1. Temporally disable the firewalls if you or your reseller agree with this.
  2. Check with your IT department that your network is set up for Dental Desktop/3shape UNITE here: Dental Desktop Network Connections.
  3. Try connecting via a more stable connection type (Ethernet cable instead of Wi-Fi).
  4. Try connecting via a mobile hotspot.

If none of the above resolve the issue, try:

  1. Closing 3shape UNITE.
  2. Restarting your PC and log in again on the software, (it will start from 0% but quickly proceed to the previous value).

If the issue persists after performing these steps, contact 3Shape Support.

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