"The communicate account for user is already in use. Try to use another communicate account" error in 3Shape Unite

Description of the issue

If for some reason you might experience this error message: Error: The communicate account for user XXX, is already in use. Try to use another communicate account, here we will explain to you the possible causes:

This type of error of message appears when there is more than one user on Dental Desktop/3shape UNITE operating the same 3shape communicate account and one of the profiles is unable to use it.

Solution of the issue

1. Please check which profile was marked as administrator by following the path: More/Settings/General/Users.
2. Below the 3shape Communicate account settings find the one called Allow other users to use this account and enable it. 
3. Once it is enabled, go to the second user you can select it right away from the user's list.
4. Proceed to configure the 3shape communicate account.

After this process, you should use the same 3shape communicate account, start sending the case, and see the labs that you previously added.

If the error message persists after performing these steps, do not hesitate to contact Support.