"License Not Found" Error When Launching ScanItDental After Migrating from Dongle to Cloud Licenses

When launching ScanItDental from Dental Manager after migrating licenses from a Dongle to Cloud Licenses, the warning message below may appear if Dental System and Unite are using different company accounts. ScanItDental licenses are associated with a specific company account. If Dental System and Unite are authenticated with different accounts, the software may be unable to locate the required ScanItDental license.

Resolution

Verify which company accounts are being used in both systems. 

To verify the current account in Unite:

Step 1: Open Unite

Step 2: Go the the More tab and select Settings in the drop down menu.

Step 3: Expand the General section and select Users.

Step 4: Here you can find the current Company being used, as shown on the screenshot below.

To verify the current account in Dental Manager:

Step 1: Open Dental Manager

Step 2: Go to your Profile in the upper right corner, in the drop down you will see the current company, as shown in the screenshot below.

If the accounts do not match, determine which company account should be used as the primary account and ensure that both Dental System and Unite are configured to use the same account.

Once the applications are aligned to a single company account, restart the software and verify that ScanItDental launches successfully.

Additional Information

For detailed guidance on consolidating accounts and migrating licenses, refer to:

• 3Shape Account in Dental System and Unite: Best practices.

Contact 3Shape Support if you have any further questions.

For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.