🎓Creating a Backup During Dental System Installation or Upgrade
09/09/2026When running the Dental System installer on an existing installation of the same version, or when upgrading to a newer version, a backup can be created before the installation or upgrade process continues.
Creating a Backup
Step 1: Close all Dental System applications.
Step 2: Run the Dental System installer.
Step 3: Select the preferred installation or upgrade method:
- "Standard" – Creates a backup using the default settings.
- "Custom" – Allows you to configure the backup settings before creating the backup.
Types of backup
The following backup types are available:
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Full Backup
Includes:
- Database
- Settings
- Material files
- Library files
A Full Backup is always created during a "Standard" installation or upgrade.
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Quick Backup
Includes:
- Database
- Settings
- Material files
A Quick Backup can be selected during a "Custom" installation or upgrade.
! NOTE: Always run Full backup on customer's system.
Backup file location
By default, backup files are created in: C:\3Shape\Backup
When using a "Custom" installation or upgrade, you can specify a different backup location.

Files Created in the Backup Folder
The backup process creates the following files:
- [backup file name].txt – Contains the backup date and time stamp.
- [backup file name]_version.xml – Contains version information for the backed-up applications.
- [backup file name].zip – Contains the backed-up data.
Important Information
Orders stored in the order directory are not included in the backup.
The default order directory is: C:\3Shape
If order data needs to be preserved, it must be backed up manually, for example by copying the orders to an external drive.
! NOTE: Orders from order directory (C:\3Shape by default) will not be backed up. The user must do it manually, e.g. by copying the orders to an external drive.
See also: How to create and restore database backup using Command prompt in Windows
See also: How to restore backup using Dental System installer - 3Shape
Contact 3Shape Support if you have any further questions.
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For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.