Scan post-process step blocked out with EM "Complete the following scans before continuing to the Analyze page" using TS 1.18.9.2

23/12/2025

General Description

WRN message appears: "Complete the following scans before continuing to the Analyze page" on Unite 1.8.13.3 when importing streams using TRIOS Scanning Module 1.18.9.2.

This blocks the next step (Analyze) required for post-processing and sending the case to a lab.

Although the Send button is enabled, attempting to send the case results in the following error message: “An issue occurred, the case does not have any scans that are ready to send.”

Environment

Multi-device / Production

Preconditions

Recently updated to the latest TRIOS 1.18.9.2 and Unite 1.8.13.3 module versions.

Steps to Reproduce

Create a new case using Restorations and enable Pre-preparation, Emergence Profile, or both.
Import streams using Support Mode.
Pre-preparation scan, antagonist scan, and bite scan import successfully.
When importing the regular surface scan (upper scan or lower s
can), the Analyze page step becomes greyed out, blocking the workflow.
Warning message appears:"Complete the following scans before continuing to the Analyze page."
Despite the Send button being enabled, sending the case triggers the error message:"An issue occurred, the case does not have any scans that are ready to send." when trying to send the case, the scan can not be post-processed. **

_______________________________________________________________________________________________________________________________________________________________________

Displayed on exception log as:

[ERR] (Source: ThreeShape.SendCommunicate) InvalidOperationException: The case does not have any scans that are ready to send
   at a.R.aRY.N(ThreeShape.CommonDataAccess.Entity.ICase);ThreeShape.SendCommunicate.dll;100663500;64
   at a.R.aRY+j.MoveNext();ThreeShape.SendCommunicate.dll;100663560;84
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw();System.Private.CoreLib.dll;100681135;17
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task, System.Threading.Tasks.ConfigureAwaitOptions);System.Private.CoreLib.dll;100689381;45
   at ThreeShape.Dental.DentalDesktop.Client.Internal.AppServices.AppServicesWorkflow+Q.MoveNext();DDT_3Shape.DentalDesktop.Client.Internal.dll;100669013;475
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw();System.Private.CoreLib.dll;100681135;17
   at ThreeShape.Dental.DentalDesktop.Client.Internal.AppServices.AppServicesWorkflow+Q.MoveNext();DDT_3Shape.DentalDesktop.Client.Internal.dll;100669013;1073
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw();System.Private.CoreLib.dll;100681135;17
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task, System.Threading.Tasks.ConfigureAwaitOptions);System.Private.CoreLib.dll;100689381;45
   at a.R.aRY+g.MoveNext();ThreeShape.SendCommunicate.dll;100663548;277
2025-12-23 12:25:15.090 -05:00 (36660:0001) [INF] MessageBox: An issue occurred

Workaround!

Export DCM files using support mode and importing those on a new case, the case should be able to be sent but unfortunately, to do perform any changes on the surface scans.

This issue is currently under investigation on Jira ticket: [BM-8094] [ SR:HIGH ] Scan post-process step blocked out with EM "Complete the following scans before continuing to the Analyze page" using TS 1.18.9.2 - Jira please link your CRM label cases

Scan post-process step blocked out with EM "Complete the following scans before continuing to the Analyze page" using TS 1.18.9.2