3Shape Dental System Communicate service does not respond/seems not started" error in DS-2019 and above

Troubleshooting 3Shape Communicate Inbox synchronization issues in DS-2019

In DS-2019 and above there may be issues with synchronizing 3Shape Communicate Inbox or configure 3Shape Communicate integration due to the service not being started.

Possible errors:

1. Error message during synchronization of 3Scom Inbox:
   "Synchronization failed. Service "3Shape Dental System Communicate "seems not started on [PC_NAME]. Please start the service and try synchronization again." 
   
2. Error messages when configuring 3Shape Communicate integration in Dental System Control Panel:
   "Unable to save your changes. 3Shape Dental System Communicate service does not respond on localhost:27030. Details: Socket error #10061 Connection refused".

Solutions:

Start the 3Shape Dental System Communicate service manually - 

To start 3Shape Dental System Communicate, proceed with the following steps: 

1. Press Windows + R and run the following command: services.msc 
2. In the Services window find 3Shape Dongle Service and press 'Restart' button:

Reboot the PC – the service should restart automatically

If the service fails to start after the PC reboot or cannot be started manually - contact support@3shape.com