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"Empty scan. Ensure the object is in scanner" when scanning on E-scanners with Adesso Artex transfer plates in ScanItDental
"Empty scan. Ensure the object is in scanner" when scanning on E-scanners with Adesso Artex transfer plates in ScanItDental
09/11/2023Empty scan error & solution
The following error message: "Empty scan. Ensure the object is in scanner" appears in ScanIt Dental when using Adesso Artex/Ivoclar Vivadent Stratos transfer plates for scanning abutments and post&cores with E-scanners.
Affected Dental System versions: 2.16.3.1 - 2.17.2.0
Solution: Upgrade to Dental System version 2.17.3.0 or above