"Empty scan. Ensure the object is in scanner" when scanning on E-scanners with Adesso Artex transfer plates in ScanItDental

Empty scan error & solution

The following error message: "Empty scan. Ensure the object is in scanner" appears in ScanIt Dental when using Adesso Artex/Ivoclar Vivadent Stratos transfer plates for scanning abutments and post&cores with E-scanners.

A white box with black text

Description automatically generated

Affected Dental System versions: 2.16.3.1 - 2.17.2.0

Solution: Upgrade to Dental System version 2.17.3.0 or above

adesso artex
scanner check
transfer plates
empty scan
command thread
e scanner

"Empty scan. Ensure the object is in scanner" when scanning on E-scanners with Adesso Artex transfer plates in ScanItDental

Empty scan error & solution

Was this article helpful?

Related Articles