"Scanning not allowed while toplight is on" When Scanning in DS-2018 or Lower with E1, E2, or E3 Scanner

Introduction

When scanning with an E1, E2, or E3 scanner in Dental System 2018 or lower, the following error message may appear during scanning in ScanIt Dental:

"Exception: Scanning not allowed while toplight is on"

Root Cause

ScanSuite 11.x.x is installed. This version is not compatible with Dental System versions lower than 2019.

In ScanSuite 11, the top light in E-scanners remains constantly on when the scanning window is open.

Solution

Step 1: Uninstall ScanSuite 11.x.x.

Step 2: Install the correct ScanSuite version according to the "Lab scanners compatibility matrix with Windows, Dental System and ScanServer (ScanSuite) versions".

Contact 3Shape Support if you have any further questions.
 
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.