Convert to Paid Subscription

Introduction

This article explains how Dx software subscription renewals work for users who start with the free trial. It outlines what to expect when your trial ends, how billing is handled, and how to avoid service interruptions.

Prerequisites

• Your subscription must be managed directly by 3Shape. If managed by a reseller, please contact them for trial access.
• A valid 3Shape Account
• Access to the 3Shape Webshop
• An active internet connection
• A valid payment method

Steps

1. Start with the Free Trial

All Dx users begin with a free trial of Dx Plus subscription for 6 months. During this period, you can explore all premium features without being charged.

2. Prepare for the End of Trial

Before your trial ends:

• Verify your payment method. Ensure your card or payment method is up to date in your account settings. 
• Make changes early. If you wish to cancel or change your subscription, do so at least 48 hours before the trial ends. Learn how to cancel your subscription here.
• Check your billing details. Confirm that your email, company name, and VAT ID are accurate to avoid delays or incorrect invoices.

3. Transition to Paid Subscription

To ensure uninterrupted access, your trial will seamlessly continue as a paid subscription unless you choose to cancel at least 48 hours before it ends.

Example:

Your trial ends on June 18.

→ You are changed for June 18-30 (prorated)

→ On July 1, you receive an invoice that includes:

• A prorated fee covering June 18-30
• An alignment fee syncing your subscription with your Care billing cycle.

4. Canceling after renewal

If you cancel after a renewal has been processed:

• Your access continues until the end of the billing period
• Refunds are not issued mid-cycle, per our Cancellation Guidelines.