3Shape Unite (Dental Desktop) Network requirements and Connections

Introduction

This article describes the network speed requirements and network traffic used by 3Shape Unite (Dental Desktop) solutions. This is relevant for any customer that intends to use 3Shape Unite (Dental Desktop) so their network is prepared to use them properly without having any disruptions caused by unintended blockers, this needs to be done by the customer Network administrator or IT department.

Network speed requirements

  TRIOS, Implant Studio, Design Studio, Dental System, Ortho System 3Shape Unite
Server
Internet upload (1) Minimum - 5 Mbit/s 
Recommended - 25 Mbit/s or faster
Internet download (1) Minimum - 5 Mbit/s 
Recommended - 25 Mbit/s or faster
Internal network - wired Minimum - 100BASE-T (100 Mbit/s) 
Recommended - 1000BASE-T (1 Gbit/s) 
Internal network - wireless Recommended  - 5Ghz 802.11AC (100-300Mbit/s) (2,3) Must be wired

(1) The effective internet upload and download speed may be tested using free tools available on the internet, e.g. www.speedtest.net

(2) The minimum effective upload and download speed between wireless client and dental desktop server: 50 Mbit/s (effective speed)

(3) Wired network connection recommended for dedicated design stations for TRIOS Design Studio, Implant Studio and Dental System.

 

External Traffic (over the Internet)

Traffic from 3Shape Unite (Dental Desktop) system on internal network to internet (i.e. across customers' firewalls). 

Note: 3Shape's software uses URLs to identify service endpoints, not IP-addresses. Customers blocking outgoing traffic in their firewalls based on IP-addresses becomes vulnerable as URL to IP mapping are changing over time outside 3Shape's control. This will cause outgoing traffic to be blocked and the system to partly stop working.

3Shape Communicate

Case sharing between Clinics, Labs and Design Services.

URL

Port

Protocol

Encryption

Executable

Current IP addresses

activeregions.3shapecommunicate.com 

443

TCP, HTTPS

TLS, AES-256

 

DentalDesktopServer.Service.exe

104.211.49.150

caseorigin.3shapecommunicate.com

104.211.49.150

eu15.3shapecommunicate.com (Europe only)

DentalDesktopServer.NTService.exe; DentalDesktopServer.Service.exe

94.245.89.109

52.169.75.116

am15.3shapecommunicate.com (Americas only)

191.236.56.157

40.76.58.234

as15.3shapecommunicate.com (Asia only)

191.234.23.106

52.229.154.166

dme.3shapecommunicate.com

191.237.69.109

23.96.105.230

  
3Shape Account

Authentication of client and lab Communicate accounts.  

URL Port Protocol Encryption Executable Current IP 
addresses
identity.3shape.com 443 TCP, HTTPS

TLS,

AES-256

DentalDesktop.exe, DentalDesktopServer.NTService.exe 13.90.143.69
data.identity.3shape.com


Workflow Automation

Cloud-based algorithms for workflow automation. Only used by some 3Shape Apps, for instance TTS, TPM, and AutoCrown.  

URL Port Protocol Encryption Executable Current IP 
addresses
eucloudservices.3shapecommunicate.com (Europe only) 443 TCP, HTTPS TLS AES-256 DentalDesktop.exe 40.91.205.128

amcloudservices.3shapecommunicate.com (Americas

only)

52.171.58.190
ascloudservices.3shapecommunicate.com (Asia only) 52.148.92.120

  
Windows OS Updates

Security and certificate updates (through WSUS - Windows Server Update Services). Only relevant for TRIOS Move and TRIOS Cart installations.  

URL Port Protocol Encryption Executable Current IP 
addresses
triosmsu.westeurope.cloudapp.azure.com 8530 HTTP None Windows 40.113.140.19
triosmsu.3shape.com CNAME

  
3Shape Unite Store (Software Updates)

Used when updating 3Shape Unite (Dental Desktop) and its software modules. 

URL Port Protocol Encryption Executable Current IP addresses
beta.store.3shape.com

443

 

HTTPS

TLS, AES-256

 

DentalDesktop.exe 13.107.213.69 
(Azure managed)
ui.store.3shape.com 13.107.213.69 
(Azure managed)
asset.productmarketingcloud.com 13.90.213.204 
(managed by eCom team PIM setup)
pages.3shape.com 104.17.72.206, 
104.17.70.206, 
104.17.71.206, 
104.17.73.206, 
104.17.74.206
updates.3shape.com 80 TCP, HTTP None DentalDesktop.exe, DentalDesktopServer.NTService.exe 195.49.233.139
3shapeconfig.com 443 TCP, HTTPS TLS DentalDesktopServer.NTService.exe 52.178.142.100
cdn.3shapeconfig.com CNAME

  
Licensing

Renewal of license subscriptions, CAD points, and site options.  

URL Port Protocol Encryption Executable Current IP addresses
www.3shape.com 80 TCP, HTTP Custom

DentalDesktop.exe, DentalDesktopServer.NTService.exe, 

DongleServer.exe

CNAME record pointing to CloudFlare see https://www. cloudflare.com/ips/

  
Support

Two integrations are needed for to be able to provide support for customers:

  1. Teamviewer-based screen sharing so the customer can enable reseller or 3Shape Customer Support to access the system remotely for trouble-shooting. For more information on TeamViewer connections, see here: https://www.teamviewer.com/en/trust-center/security/#destination-ip-address
  2. Connection to 3Shape to allow customers to access direct support from 3Shape (as a part of TRIOS Care). This integration is needed for Dental Desktop 1.7.19.0 and newer

The connection will be performed on the Dental Desktop client executable before 1.7.23.0 and on the Dental Desktop Server executable with 1.7.23.0 and newer

URL Port Protocol Encryption Executable Current IP addresses
teamviewer.com (incl. all sub domains such as master10teamviewer.com ) 5938 TCP AES-256 3Shape_Support_Participant.exe, (Teamviewer.exe)

Examples of IPs: 185.188.32.4 & 195.244.97.214.   

(can change dynamically according to www.teamviewer.com)

communicate-framework.3shape.com 443 HTTP

TLS,

AES-128

DentalDesktop.exe

(1.7.19.0-1.7.22.*)

DentalDesktopServer.NTService.exe

(1.7.23.0 and newer)

CNAME to eu-communicate-framework-p-trafficmanager.trafficmanager.net

Reserved IP 168.61.91.95

login.microsoftonline.com 443 HTTPS

TLS,

AES-256

DentalDesktop.exe

(1.7.19.0-1.7.22.*)

DentalDesktopServe

r.NTService.exe

(1.7.23.0 and newer)

CNAME

  
Training videos 

Used when accessing the training videos in the help section. 

URL Port Protocol Encryption Executable Current IP addresses
community.3shape.com 443 TCP, TLS AES-256 DentalDesktop.exe 104.20.92.111 
104.20.93.111

  
Feedback Reports 

Used when sending feedback reports to 3Shape for advanced trouble-shooting. All ePHI data is removed locally before the case is being sent.  

URL Port Protocol Encryption Executable Current IP addresses
ftp.3shape.com 21 TCP, FTP ZIP-based encryption DentalDesktop.exe 79.171.146.11 
195.49.233.138

  
Usage Statistics 

Used for sending Information on the usage on the system for product improvements purposes. The transferred information contains no user or patient information.  

URL

Port

Protocol

Encryption

Executable

Current IP addresses

feedback.3shape.com

80

TCP, HTTP

Proprietary

DentalDesktop.exe; 
DentalDesktopServer.NTService.exe

195.49.233.146

dataservice.3shape.com

443

TCP, HTTPS

TLS AES-256

ThreeShape. BlueWhale. DataService.exe

CNAME to d1ym2p1v 6r5g6z.cloudfront.net

  
Internet checking 

Used for diagnostics purposes (checking if the system has an internet connection).  

URL Port Protocol Encryption Executable Current IP addresses
3shape.com

80,

443

TCP,

HTTP,

HTTPS

None

DentalDesktop.exe,

DentalDesktopServer.NTService.exe

52.169.143.141
microsoft.com 40.112.72.205
www.google.com

216.58.192.0 -

216.58.223.255

  
Internal Traffic (within customer's network) 


This section lists all connections within the local network between the Dental Desktop Server, Dental Desktop Client PCs, TRIOS scanner, CAM and locally running 3rd party integrations. 
  
Client/Server 

The ports mentioned should be open for incoming traffic on the Dental Desktop Server PC. Only relevant if using a client/server setup.  

URL Port Protocol Encryption Executable Examples of IP addresses
N/A 5480- 5481 TCP, SSL HTTPS

DentalDesktop.exe, 

DentalDesktopServer.NTService.exe

N/A
N/A 5482- 5483 UDP
N/A 27027 TCP Custom DentalDesktop.exe to DongleServer.exe
N/A DentalDesktopServer.NTService.exe to DongleServer.exe


Database Traffic 

Dental Desktop installs SQL Server Express 2012 locally. Network traffic is not required for standard server installations. The installer allows the administrators to specify an external database server. Installing Dental Desktop with remote SQL server is not fully supported.  

URL Port Protocol Encryption Executable Examples of IP addresses
N/A custom (default: 1433) TCP none / SSL (optional) DentalDesktopServer.NTService.exe N/A

  
Local 3rd Party Integration: Webservice for PMS (API) and DTX Studio Clinic) 

The ports mentioned should be open for incoming traffic on the Dental Desktop Server PC. Only relevant if using a 3rd party software accessing the PMS (Practice Management System) API. This can be PMS systems or imaging systems like DTX Studio Clinic from Envista.  

URL Port Protocol Encryption Executable Examples of IP addresses
N/A 5484 TCP, TLS AES-256 DentalDesktopServer.NTService.exe (PMS software) N/A

  
Local 3rd Party Integration: Straumann/DentalWings CARES Visual Chairside and coDiagnostiX 

Dental Desktop 1.7.3.0 and later is able to send cases to CARES Visual Chairside and coDiagnostiX software from Straumann / DentalWings. This is an optional feature that will have to be enabled and configured by the end-user.  

URL Port Protocol Encryption Executable Examples of IP addresses
N/A 5353 UDP 
multicast
none DentalDesktop.exe N/A
N/A

20099

Cares Visual Chairside

HTTP/TCP

 

DentalDesktopServer.NTService.exe local network
N/A 20100 
CoDiagnostiX

  
Scanner Traffic 

This section lists all connections between the physical TRIOS 3 Scanner device and the Dental Desktop Client PC. 
  
TRIOS 3 Wired 

URL Port Protocol Encryption Executable Examples of  IP addresses
10.33.3.3 (fixed IP)

58220-

58230

(local)

UDP  

DentalDesktop.exe (Inbound rule from remote

port 58218)

10.33.3.3

  
TRIOS 3 Wireless 

URL Port Protocol Encryption Executable Examples of  IP addresses
10.33.3.1 
(fixed IP)

21 (FTP), 

80 (HTTP)

TCP, FTP, HTTP   DentalDesktop.exe 10.33.3.1

 

CAM 

Only relevant for PCs having the CAM server installed. The CAM installer adds rules for these ports to the local firewall. 

CAMServer  

URL Port Protocol Encryption Executable Examples of IP addresses
N/A 4380 TCP   CAMbridge.exe http://localhost:4380/CAMbridge
N/A 5480 TPC   CAMbridge.exe  


Milling machines & 3D printers  

URL Port Protocol Encryption Executable Machine/application
N/A 2277 TCP  

CAMbridge.exe

 

Ivoclar PrograMill One cp1 software
N/A 2278 TCP   Ivoclar 
PrograMill One cp 2 software
N/A 1900 UDP   Ivoclar 
PrograMill One cp 1 and cp2 software
N/A 2048 
-2070
TCP   CAMbridge.exe / DswHost.exe Ivoclar PrograMill One
http://localhost:8000 
/CeramillMotion/S1274
8000 TPC AES-256 CAMbridge.exe Ceramill Motion


 

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