Resolving "Incomplete or invalid order. Missing or invalid manufacturer for digital models" when receiving Trios study model orders in 3Shape Communicate Inbox

This error may occur when receiving a TRIOS study model order (a scan without any indications selected) in 3Shape Communicate Inbox. The order appears empty and displays the following error:

"Incomplete or invalid order. Open (Ctrl+M) to correct. Missing or invalid manufacturer for digital models."

Cause

This issue occurs when the required Digital Model configuration is incomplete.

When importing a digital impression order, Dental System automatically adds a Digital Model. If the Digital Model settings are incomplete or incorrectly linked, the order cannot be converted successfully.

Resolution

Step 1: Open "Dental System Control Panel".

Step 2: Verify the configuration of the following sections:

• "Digital Model" design
• "Materials"
• "Manufacturers"
• "Manufacturing processes"

Step 3: Ensure that at least one Digital Model design is configured and linked to:

• A material.
• A manufacturer.
• A manufacturing process.

Step 4: After correcting the configuration, receive the order again.

For Dental System 2018 and later, the order can be downloaded again using “Advanced Download”.

Alternatively, ask the clinic to send a copy of the order. The copied order will appear in the Inbox as a new order.

Contact 3Shape Support if you have any further questions.
 
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.