Resolving "The selected order is not supported in ScanIt Dental" When Scanning Positioning Guide Only Orders

The following error may appear in ScanIt Dental after creating an order that contains only a positioning guide and attempting to start the scanning process:

Error message: "The selected order is not supported in ScanIt Dental"

This issue occurs when an order is created with only a positioning guide without a primary indication. Dental System does not support scanning orders that contain only a positioning guide. A positioning guide must always be linked to a main indication.

Ensure that the order includes a valid primary indication together with the positioning guide (i.e. temporary crown + positioning guide).

Contact 3Shape Support if you have any further questions.
 
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.