"The selected order is not supported in ScanItDental" when trying to scan an order with positioning guide only

"The selected order is not supported in ScanItDental" when trying to scan an order with positioning guide only

09/11/2023

"The selected order is not supported in ScanItDental" when trying to scan an order with positioning guide only

The error message 'The selected order is not supported is ScanItDental' is appearing after creating the order with a positioning guide only and clicking 'Scan'.

A screenshot of a computer error

Description automatically generated

Please be informed that it is not expected for the Dental System to allow creating an order with positioning guide only. The order should contain the main indication such as a temporary crown + positioning guide on top.

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