3Shape Unite (Dental Desktop) Network requirements and Connections

Introduction

This article describes the network speed requirements and network traffic used by 3Shape Unite (Dental Desktop) solutions. This is relevant for any customer that intends to use 3Shape Unite (Dental Desktop) so their network is prepared to use them properly without having any disruptions caused by unintended blockers, this needs to be done by the customer Network administrator or IT department.

Network speed requirements

^{(1) The effective internet upload and download speed may be tested using free tools available on the internet, e.g. www.speedtest.net}

^{(2) The minimum effective upload and download speed between wireless client and dental desktop server: 50 Mbit/s (effective speed)}

^{(3) Wired network connection recommended for dedicated design stations for TRIOS Design Studio, Implant Studio and Dental System.}

Overview versions & executables

External Traffic (over the Internet)

Traffic from 3Shape Unite (Dental Desktop) system on internal network to internet (i.e. across customers' firewalls). 

Note: 3Shape's software uses URLs to identify service endpoints, not IP-addresses. Customers blocking outgoing traffic in their firewalls based on IP-addresses becomes vulnerable as URL to IP mapping are changing over time outside 3Shape's control. This will cause outgoing traffic to be blocked and the system to partly stop working.

3Shape Communicate

Case sharing between Clinics, Labs and Design Services.

3Shape Account

Authentication of client and lab Communicate accounts, sign in to 3Shape Unite and other 3Shape services.  

Cloud Storage

Cloud License

Workflow Automation

Cloud-based algorithms for workflow automation. Only used by some 3Shape Apps, for instance TRIOS Treatment Simulator, TRIOS Patient Monitoring and Automate Crown.  

Windows OS Updates

Security and certificate updates (through WSUS - Windows Server Update Services). Only relevant for TRIOS Move and TRIOS Cart installations, and laptops supplied by 3Shape.  

Notes: 

• triosmsu.westeurope.cloudapp.azure.com - 3Shape administrated server using build-in update mechanism in Windows.
• triosmsu.3shape.com - 3Shape administrated server (virtual computer) using build-in update mechanism in Windows. Used to redirect to Azure server.

3Shape Unite Store (Software Updates)

Used when updating 3Shape Unite (Dental Desktop) and its software modules. 

Licensing (dongle-based)

Renewal of license subscriptions, CAD points, and site options.  

Remote access for Support

Two integrations are needed for to be able to provide support for customers:

1. Teamviewer-based screen sharing so the customer can enable reseller or 3Shape Customer Support to access the system remotely for trouble-shooting. For more information on TeamViewer connections, see here: https://www.teamviewer.com/en/trust-center/security/#destination-ip-address
2. Connection to 3Shape to allow customers to access direct support from 3Shape (as a part of TRIOS Care). This integration is needed for Dental Desktop 1.7.19.0 and newer. The connection will be performed on the Dental Desktop client executable before 1.7.23.0 and on the Dental Desktop Server executable with 1.7.23.0 and newer

Training videos 

Used when accessing the training videos in 3Shape Unite Help Center. 

Feedback Reports 

Used when sending feedback reports to 3Shape for advanced trouble-shooting. All ePHI data is removed locally before the case is being sent.  

Usage Statistics 

Used for sending Information on the usage on the system for product improvements purposes. The transferred information contains no user or patient information.  

Internet checking 

Used for diagnostics purposes (checking if the system has an internet connection).  

  
Internal Traffic (within customer's network) 

This section lists all connections within the local network between the Dental Desktop Server, Dental Desktop Client PCs, TRIOS scanner, CAM and locally running 3rd party integrations. 

Client-Server 

The ports mentioned should be open for incoming traffic on the Dental Desktop Server PC. Only relevant if using a client-server setup.  

Database Traffic 

Dental Desktop installs SQL Server Express 2012 locally. Network traffic is not required for standard server installations. The installer allows the administrators to specify an external database server. Installing Dental Desktop with remote SQL server is not fully supported.  

Local 3rd Party Integration: Webservice for PMS (API) and DTX Studio Clinic 

The ports mentioned should be open for incoming traffic on the Dental Desktop Server PC. Only relevant if using a 3rd party software accessing the PMS (Practice Management System) API. This can be PMS systems or imaging systems like DTX Studio Clinic from Envista.  

Local 3rd Party Integration: Straumann/DentalWings CARES Visual Chairside and coDiagnostiX 

Dental Desktop 1.7.3.0 and later is able to send cases to CARES Visual Chairside and coDiagnostiX software from Straumann / DentalWings. This is an optional feature that will have to be enabled and configured by the end-user.  

Local 3rd Party Web Embedded Integration: ClearCorrect App, Automate Nightguard, Reveal DDX App and Automate Crown 

Remote scanning 

When using remote lab scanning in ScanIT Dental, the ports mentioned should be open for incoming traffic on the remote scanning PC.

Scanner Traffic 

This section lists all connections between the physical TRIOS 3 Scanner device and the Dental Desktop Client PC. 

TRIOS 3 Wired, TRIOS 3 Wireless & TRIOS 4

Only relevant for PCs connected to either a wired or wireless TRIOS 3 or 4 scanner. Note, for wireless scanners there is a difference between running a direct connection (using a TP-Link adapter, where the scanner has a set fixed IP addresses 10.33.3.1/10.33.3.3) and a TRIOS Share connection (where the scanner has a dynamic IP address obtained from a DHCP server). Wired scanners adhere to the fixed IP scenario.

TRIOS 3 Wireless & TRIOS 4 

Only relevant for PCs connected to wireless TRIOS 3 or TRIOS 4 scanner. This is an addition to the above.

TRIOS 5

Only relevant for PCs connected to wireless TRIOS 5.

F8

Only relevant for PCs connected to a wired F8 Lab scanner.

CAM 

Only relevant for PCs having the CAM server installed. The CAM installer adds rules for these ports to the local firewall. 

Milling machines & 3D printers  

3Shape Produce

3Shape Produce is the new CAM integration Module replacing the former CAMbridge/CAMserver solution. Produce exposes a grpc API. In the grpc context Produce is the client and software implemented by partners (milling machines or printer manufacturers) are servers. These servers can be installed somewhere in the same local network as Unite.  

CAMServer