"The part is signed with "[Provider name]" and the corresponding option is not enabled on the site or the local key file is not updated. Please contact your distributor for information on getting permissions to use files with this signature"

Troubleshooting "The part is signed with[…]" Error in Dental Designer and Control Panel

This error can pop up as in Dental Designer, as in Dental System Control Panel (when checking a specific Implant System).

Why it happens:

Your dongle is not configured (has no permissions) to use a specific Implant library of the Provider mentioned in the error message.

Solution:

1. Contact the library Provider mentioned in the error message and ask them to provide a permission to use their library;
2. Contact support@3shape.com, forward Provider's confirmation (e.g. e-mail)  and ask for corresponding option to be enabled on the Dongle;