Resolving "Order Not Supported. Invalid Boundary (Boundary.Count=2)" when opening an order in Model Builder

The following error message may appear when opening an order in Model Builder after completing the restoration design in Dental Designer:

• "Order not supported. Invalid boundary (Boundary.Count=2)"
• "Order not supported. Invalid boundary (Boundary.Count=1)"

When this error occurs, the order cannot be opened for model design.

Cause

This issue may be caused by:

• Poor scan quality.
• Incorrect annotation placement.

Resolution

Step 1: Open the order in Dental Designer.

Step 2: Go to the "Prepare" step.

Step 3: Trim the scan.

Step 4: If required, use the "Refine Scans" option to improve the scan quality.

Step 5: Verify that all annotations are placed correctly.

Step 6: If any annotations are incorrect, reset and place them again manually.

Step 7: Save the changes and open the order in Model Builder again.

Contact 3Shape Support if you have any further questions.
 
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.