Troubleshooting
Troubleshooting
- Failed to morph anatomy shape to its die interface
- CAM output is not generated automatically when completing the design
- "Access violation in module DentalDesigner.exe" in Dental Designer (general article)
- "The part is signed with "[Provider name]" and the corresponding option is not enabled on the site or the local key file is not updated. Please contact your distributor for information on getting permissions to use files with this signature"
- "The manufacturing process for the order is not in the list of allowed processes" when starting to design
- Part of scan disappears after trimming in Dental Designer or Model Builder
- "No more saves available in dongle" on Save step in DentalDesigner even if the user has CAD points
- "Invalid boundary" after placing cut out line in Dental Designer
- During the design in Dental Designer - part of the model and design disappear.
- EM "Order not supported. Invalid boundary (Boundary.Count=2)" when opening an order in Model Builder
- "Failed to morph anatomy shape to its die interface" on Anatomy design step in Dental Designer
- Holes in scans when redesign the order with digital impression scans
- "DentalDesigner: System Error. Code: 2. The system cannot find the file specified." when trying to design a scanned order
- "Unable to create a screenshot. Please ensure that you use the latest video/OpenGL drivers." in Dental Designer
- "Abutment limitations violated" on Finalize step of anatomical abutment design
- "Abutment top cap angle violated" on Finalize step of abutment design
- "Cannot generate the CAM output for [indication] because [library name] is not allowed to be produced locally" when generating CAM output
- "Current dongle configuration doesn't allow to save the design"
- "Exception TPen in module ModelBuilder.exe" in ModelBuilder
- "Inlay UNN - Die interface model could not be produced" when try to create margin line on die interface step
- "Access Violation" + "Gingiva line violation" when trying to create a gingiva base for Full Dentures