"Unable to Create a Screenshot. Please Ensure That You Use the Latest Video/OpenGL Drivers." in Dental Designer

Description of the Issue

When attempting to take a screenshot in Dental Designer, the following error message may appear:

"Unable to create a screenshot. Please ensure that you use the latest video/OpenGL drivers."

Affected Versions

All Dental System versions.

Cause

The system is using a non-NVIDIA graphics card, or the NVIDIA graphics driver is outdated.

Resolution

Step 1: Verify that Dental Designer is using the NVIDIA graphics card.

For example, open the Windows Task Manager and check the "Performance" tab.

If the NVIDIA graphics card is not being used, please contact support@3shape.com 

Step 2: Update the NVIDIA graphics driver to the latest available version.

Step 3: Restart all Dental System applications.

Contact 3Shape Support if you have any further questions.
 
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.