Troubleshooting
Troubleshooting
- How to deal with "ScanIt Dental communication error" message
- General article: "Calibration failed” errors during lab scanner calibration
- General article: Error messages when scanning with a lab scanner in 3Shape ScanIt Dental
- "Scanning not allowed while toplight is on" when scanning in DS-2018 or lower with E1, E2 or E3 scanner
- "Unable to create a screenshot. Please ensure that you use the latest video/OpenGL drivers." in Dental Designer
- "Current dongle configuration doesn't allow to save the design"
- "Unable to import the order. Unsupported material file version" when importing order into Dental Manager
- "Stream read error" when opening Dental Manager or Dental System Control Panel
- "CAM output could not be generated. Manufacturing process method is not defined for the order" when generating CAM output in Dental Manager
- "TRIOSScanData: Stream read error." when exporting any TRIOS scan in Dental Manager
- "The manufacturing process for the order is not in the list of allowed processes" when starting to design
- 'Cannot upload file to remote site xxxxx' Error message when trying to send an order through FTP from lab to lab
- "Access to the path ...\ScanItDental\DSAppCustomization.xml.bak' is denied" error message when opening Dental Manager or trying to scan
- Order sent to manufacturer in DS-2018 or later does not show up on the FTP server
- "System Error. Code: 2. The system cannot find the file specified" when trying to scan Surgical guide with ScanIt Dental
- Unable to load XML document (XML document must have a top element) In Dental Manager when trying to design an order
- "An error occurred while CAM output generation. Error message: The specified path was not found" when generating CAM output
- "Incomplete or invalid order" in Communicate inbox in Dental Manager, that is sent from Implant Studio
- "The scanner did not make any output files" when scanning in ScanItDental
- "Incomplete or invalid order" in Dental Manager TRIOS Inbox arriving from Implant System
- Post-processing in ScanItDental takes a long time