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Troubleshooting
Troubleshooting
- 3Shape Dental System Communicate service does not respond/seems not started" error in DS-2019 and above
- "Abutment limitations violated" on Finalize step of anatomical abutment design
- CAM output for abutments is generated without screw hole
- How to check if Implant System has some issues in Dental System
- How do Dental System client points work
- Gingiva assembling type in full dentures and partial dentures
- "The part is signed with "[Provider name]" and the corresponding option is not enabled on the site or the local key file is not updated. Please contact your distributor for information on getting permissions to use files with this signature"
- Troubleshooting "No Subscription" Error
- "Socket Error #11001 Host not found" when opening Dental Manager or Dental System Control Panel
- Site FTP Inbox settings in Dental System Control Panel are inactive (cannot be modified)
- Secondary 3Shape Communicate account in Dental System
- "Retrieving orders failed" in Dental System Communicate Inbox
- "Program version not enabled in dongle, please downgrade" when opening Dental System
- Orders randomly not arriving into 3Shape Communicate Inbox
- Order sent to manufacturer in DS-2018 or later does not show up on the FTP server
- Order can't be accepted automatically in 3Shape Communicate Inbox
- Missing scans in a TRIOS order coming to 3Shape Communicate Inbox
- "Inlay UNN - Die interface model could not be produced" when try to create margin line on die interface step
- "Abutment top cap angle violated" on Finalize step of abutment design
- "Access Violation" + "Gingiva line violation" when trying to create a gingiva base for Full Dentures
- "Access Violation in module GenericModule.dll"
- "Cannot generate the CAM output for [indication] because [library name] is not allowed to be produced locally" when generating CAM output
- "Communication failed. HTTP/1.1 403 Forbidden" when saving 3Shape Communicate credentials in DSCP
- "Connection Closed Gracefully" or "Out of memory while expanding memory system" with Avira antivirus installed
- "Current dongle configuration doesn't allow to save the design"
- Duet Display prevents Dental System applications from opening
- Empty RPD orders arrive with an error "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" in 3Shape Communicate Inbox
- "Error running Splint Studio. Path to Splint Studio was not set" when trying to start design in Splint Studio from DS
- "Exception TPen in module ModelBuilder.exe" in ModelBuilder
- "Incomplete or invalid order. Missing or invalid manufacturer for digital models" when receiving Trios study model orders in 3Shape Communicate Inbox
- Issues with opening ScanIt Dental on Dental System client PCs
- "Not all scans are saved" on the last step in ScanItDental for RPD or Full Denture orders
- Post-processing in ScanItDental takes a long time
- "The selected order is not supported in ScanItDental" when trying to scan an order with positioning guide only
- What are the firewall rules for 3Shape Dental System
- "Stream read error" when opening Dental Manager or Dental System Control Panel
- "CAM output could not be generated. Manufacturing process method is not defined for the order" when generating CAM output in Dental Manager
- "TRIOSScanData: Stream read error." when exporting any TRIOS scan in Dental Manager
- "The manufacturing process for the order is not in the list of allowed processes" when starting to design
- 'Cannot upload file to remote site xxxxx' Error message when trying to send an order through FTP from lab to lab
- "Access to the path ...\ScanItDental\DSAppCustomization.xml.bak' is denied" error message when opening Dental Manager or trying to scan
- "System Error. Code: 2. The system cannot find the file specified" when trying to scan Surgical guide with ScanIt Dental
- Unable to load XML document (XML document must have a top element) In Dental Manager when trying to design an order
- "An error occurred while CAM output generation. Error message: The specified path was not found" when generating CAM output
- "Incomplete or invalid order" in Communicate inbox in Dental Manager, that is sent from Implant Studio
- "The scanner did not make any output files" when scanning in ScanItDental
- "Incomplete or invalid order" in Dental Manager TRIOS Inbox arriving from Implant System