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3Shape LMS

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3Shape LMS

FAQ

FAQs

Updating your payment information for your 3Shape LMS subscription
Gathering more information to send to 3Shape Support
Signing up for 3Shape LMS
Creating your lab's 3Shape Company account
Clearing browser cache to ensure best 3Shape LMS performance for PC users
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LabStar subscribers moving to 3Shape LMS

FAQ for transition from LabStar to 3Shape LMS

Customer Success Team

Book a Session with a 3Shape LMS Customer Success Team Member
Reaching 3Shape LMS Customer Success Team by phone

Settings & Product Catalog

Settings & Product Catalog

Showing or excluding options in Case Entry
Customizing order for Product Types (Case entry icons)
Creating or Editing Design Groups
Mapping/merging existing LabStar users to 3Shape user accounts
Inviting users to your 3Shape LMS
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Client Settings

Client pop-up reminders
Removing/deleting client profiles
Printing client lists
Client List Overview

Search & Setup

Adjusting first step in "item selection" at Case Entry
Switching between search types

Customizing 3Shape LMS

Customizing the Patient Statement of Manufacture
Customizing Pan # during case entry
Changing the default calendar view
Customizing the enclosed items list
Customizing user display settings
See more

Entering Alloys

Deactivating alloys
Editing alloys
Adding alloys/metals

Price Management

Assigning a Pricebook from the Manufacturer Profile
Assigning a Pricebook from the client profile

Using the Manufacturing Manager

Returning cases to manufacturing

Homepage Navigation

Case Flow Dashboard Overview
Using the case flow calendar
Viewing cases on hold

Basic set-up

Updating your lab contact information
Granting user access and assigning permissions in 3Shape LMS
3Shape LMS lab staff permission settings
Setting tooth numbering system
Skipping the "Start Manufacturing Step after case creation
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Case Management

Case Management

Topics covered in the Case Management e-learning tutorial

Scheduling Calendar

Sorting calendar by technician
Case Flow Homepage Overview
Sorting calendar by production steps

Shipping Center

Adding tracking to a case
Voiding a shipment
Editing & deleting couriers
Adding couriers
Printing a delivery report
See more

Case entry

Design group not appearing under case icons
Requring enclosed items at case entry
Creating a customized enclosed items list for case entry
Customizing work tickets
Linking cases at case entry and from the case record

Remakes

Creating remakes or adjustments
Adding or removing remake reasons
Viewing original case record of a remake
Creating an internal remake

Case record

Editing and deleting cases
Completing manufacturing & invoicing from the Case Record
Adding Case Notes
Voiding a case
Entering materials and alloys from the case record

Printing

Dymo label printing
Printing a Work Ticket/RX
Adding patient appointment information to Dymo labels
Customizing and enabling Dymo labels
Printing a list of cases
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Case Flow

Advanced search

Client Management

Client Management

Setting a default couriers for clients
Chart criteria for client with orders in last 90 days
Adjusting client settings
Topics covered in the Client Management e-learning tutorial

Client Profile

Client Profile Management
Adding a Client
Entering doctor preferences
Adding a doctor or staff member
Printing address labels from four different locations

Billing

Billing

Creating a debit memo
Customizing Pricebooks and Pricelists
Creating a credit
Changing or editing invoice or statement email templates
How to charge sales tax
See more

Price Management

Creating Default Discounts & Shipping Charges in Pricebooks/Client Pricelists
Creating a Pricebook
Price management: an overview

Balances and Finance Charges

Applying finance charges to aging balances
Viewing credit balances
Detailed summary report of aging balances

Materials Management

Using materials management

Payments

Setting up your Stripe Account
Applying a credit
Deleting a payment
Viewing client payment reports
Creating a payment
See more

Invoicing

Changing the bill and due date of an invoice
Where to buy perforated invoice paper
Deleting an invoice
Creating invoices 3 different ways
Invoice Creation page
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Statements

Creating a monthly statement
Rolling back a statement
Choose from 6 different monthly statement formats
Changing the statement due date
Creating default statement messages
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Production

Production

Setting up production steps
Enabling/disabling production lines
Production dashboard search and barcode scanning
Topics covered in the Production e-learning tutorial

Production Scheduling

Creating a multi-step manufacturing schedule
Creating a schedule for an additional product
Setting your manufacturing capacity
Forward and backward scheduling

Technician management

Assigning Technician permission to a user
Tablet friendly technician details screen

Adding Outsource Manufacturers

Adding a manufacturer/outsource option to case entry
Creating an outsource lab

Production Line Management

"Step" Status by Units" chart explained
"On-Time Status" chart explained
Understanding the "Step Status by Units" chart
Difference between multi-step and 1-step manufacturing
Creating 1-step manufacturing schedules
See more

Reports

Production Reports

Creating a Production Step Deadline Report
Technician productivity report

Billing Reports

Creating a custom invoice export
Client activity report
12-month fixed vs. Removable invoice report
Tax report by county

Reports Center

Internal remake report
Sales ranking report
Creating favorites on reports
Accessing production reports
Daily Report
See more

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Lab
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