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In the Ortho Control Panel you can customize the report types according to their specifications. You can create as many different report types as needed. For a step-by-step video click here. Step 1: Open Ortho Control Panel on the desktop and go to the Custom Report Configuration section and select Report types. Step 2: To create a new report type
Issue with morphing anatomy shape In some design cases there may be an error message "Failed to morph anatomy shape to its die interface. Library tooth model is placed far away from the margin line. Please place it closer to the margin line" when going to the Anatomy design step in Dental Designer. Most commonly the issue is reproducible on cases w
Root Cause: Error message "Unable to create a screenshot. Please ensure that you use the latest video/OpenGL drivers." arises due to the use of a non-NVIDIA graphics card or an outdated graphics card driver. Affected Versions: All versions. Possible Solutions: Graphics performance settings Please ensure that graphic performance is set to “High” f
System requirements can be found in the User Manual (start OA or AD 2017-1). To access: Right click on 3Shape logo in the bottom right corner Select User Manual And follow the path: Home > System Settings > System Requirements.
EM "Order not supported. Invalid boundary (Boundary.Count=2)" or "Order non supported. Invalid boundary (Boundary.Count=1)" happens when opening Model Builder after designing restorations in Dental Designer (no matter which restoration). When opening Model Builder with this Error Message, model design is not possible. Root cause: Poor scan qualit
Understanding image size in Ortho Analyzer The error occurs when the PC screen resolution setting is not set to 100%, to resolve the issue: Click on the Windows button to bring up start menu. Click on Appearance and Personalization. Under Display, click on Make text and other items larger or smaller. Adjust the magnification settings of Smaller (100
"Communication failed. HTTP/1.1 403 Forbidden" when saving 3Shape Communicate credentials in DSCP When saving 3Shape Communicate credentials in Dental System Control Panel > 3Shape Communicate, the password containing some symbols (e.g., % or #) is not accepted and the following error message appears: "Communication failed. HTTP/1.1 403 Forbidden
This article applies to OS versions older than 2021. Backup Ortho Data folder The Ortho Data folder is a physical storage of patient’s data. By default it is installed under the: C:\ProgramData\3Shape\OrthoData\ Ortho Data may have different folder names, and different locations, and can be pointed to another PC within the same network. Always che
"Abutment top cap angle violated" on Finalize step of abutment design "Abutment top cap angle violated. Angle between implant direction and abutment top cap direction is more than the maximum limitation" error message popping up on Finalize step of abutment design. Affected DS versions: mostly in DS 2018 and later, due to updated FDA regulations. Ro
Duet Display prevents Dental System applications from opening When having the Duet Display program installed on a PC with Dental System, some of the applications like Dental Designer, Model Builder or Splint Designer cannot be open. There is no error message, expert for a pop-up saying that the application "didn't make any output files": Affected DS
Import STL files as attachments in the Ortho System This article will guide you through the steps for the import of STL files as attachments in the Ortho System. Steps to be taken: The customer/reseller must have the file in the STL format in the Attachments folder located in the following path: C:\ProgramData\3Shape\Ortho Control Panel\library\3Sha
"Program version not enabled in dongle, please downgrade" when opening Dental System Error message "Program version not enabled in dongle, please downgrade" when trying to open Dental System. Root cause: The currently installed DS version is not allowed on the connected dongle (there is a version limitation enabled on the dongle). Solution: contact
This error can pop up in Dental Designer or in the Dental System Control Panel (when checking a specific Implant System). It appears because your dongle is not configured (has no permissions) to use a specific Implant library of the Provider mentioned in the error message. Solution Contact the library provider mentioned in the error message and ask
Explore clear aligner opportunities Clear aligners represent one of the fastest growing areas within dentistry. And with the recent expired patents, new opportunities for labs and clinics have been opened to enter this highly profitable market. 3Shape's all-in-one solution 3Shape introduced the innovative and powerful all in-one software solution
"Access Violation in module GenericModule.dll" The ‘Access Violation in GenericModule.dll’ error randomly happens in Dental System when opening an order in DentalDesigner and other DS applications, or trying to generate CAM output, or when closing DS applications. The root cause for this is a known bug. Affected DS versions: DS 2017 (all patches), a
Missing scans in a TRIOS order coming to 3Shape Communicate Inbox When an order from TRIOS comes in to dental manager communicate inbox showing the error below: Affected DS versions: potentially all DS versions. Scenario 1: All scans can be seen in the 3scom portal. check the order in the 3scom portal to know if the all the scans are included. If n
The Virtual setup Animation is a feature that generates an animated file from the treatment planning, virtual setups. It includes extractions, teeth movements and Inter-proximal reduction (IPR). How to use Step 1: Open the case. Step 2: Go to Virtual setup tab. Step 3: Complete the treatment planning. Step 4: To generate the animation click the gr
Sharing and Setting Permissions for Dental System Components on Multiple PCs If Dental System components are installed on different PCs, the component folders should be shared and available with Full Control for Everyone. When performing a Server installation, the Dental System folders are shared automatically. The following folders will be automat
Simultaneous software access: additional seats In order to be able to open the software simultaneously on multiple computers a client point of the module is required for each PC where the software will be opened. For example, to open the software on 3 PC's simultaneously on a single server with two clients, 3 client points would be required. The sof
"Current dongle configuration doesn't allow to save the design" When trying to design Abutments at the beginning of design pops up the EM: "Current dongle configuration doesn't allow to save the design". Possible reasons: The dongle is either missing or there are no more license available in the dongle. Your current license setup does not support th
"Incomplete or invalid order. Missing or invalid manufacturer for digital models" when receiving Trios study model orders in 3Shape Communicate Inbox On some systems when receiving a Trios study model order (a scan with no indications selected), the order may show as empty in the Inbox and have the following error message: "Incomplete or invalid or
Create a virtual base in the Ortho System In order to create the virtual base please right-click on the model set and select the prepare model set option. The first step in order to prepare the base will be the plane alignment for both the occlusion and sagittal plane: Step 1: In order to select the occlusion plane three points need to be select
Dealing with access violation "Access violation at address XXXXXXXXXXXXXX in module "DentalDesigner.exe". Read of address XXXXXXXXXXXXXXX" may be popping up at any stage of the design workflow. This is a very generic error message indicating that something went wrong during the design process of the specific order, and may not be always reproducible
Customizing the folder labels for the patients in ortho data can be done by customizing in the Ortho Control Panel. In order to customize the label generation: Open Ortho Control Panel Go to system settings Scroll down to where it says define template for Patient ID generation Proceed to fill in the Patient-ID template fields according to the prefer
Invalid boundary error "Invalid boundary" error appears when trying to proceed to the next step after placing cut out line. Frequently happening on temporaries design, where the teeth have to be removed from the scan. Affected DS version: potentially any version. Possible root cause: there is a gap between the teeth in the scan and the cut out lines
Licensing Requirements for Importing 3rd Party Scans in Various Dental System Versions In order to be able to import 3rd party scans into Dental System, design restorations in Dental Designer and create digital models in Model Builder, certain licenses will be required. There have been some changes in the requirements throughout different versions o
Difficulties with trimming scans in Dental Designer With some of the scans it may be difficult to trim in Dental Designer or Model Builder - a big part of scan is trimmed away. The issue usually issue happens with 3rd party scans, but can also occur with some of the TRIOS scans. Affected DS versions: mostly DS 2018 and 2019. For Model Builder it's p
Secondary 3Shape Communicate account in Dental System Dental System 2021 introduces the possibility to register multiple 3Shape Communicate accounts and connect them to the same Dental Manager Inbox. This feature will make it easier to exchange orders using different TRIOS order templates (for example, for customers from different regions) with diff
Integrating Lab Management Systems with 3Shape Dental System 2020 Starting with 3Shape Dental System 2020 there is an integration with global Lab Management Systems (LMS) for efficiency in labs using both systems. The integration synchronizes case information and status across Dental System and LMS via 3Shape Communicate. This eliminates the need fo
Manual case download in 3Shape Communicate for Dental System If for some reason it is not possible to receive or accept some of the cases in 3Shape Communicate Inbox in DS-2018 or later, there is a possibility to download them manually using Advanced Download tool. Procedure of manual case download: Log into your account on 3Shape Communicate porta
Open Orthodontics System Control Panel Click on Download Center Click on “Refresh” Select the libraries you wish to download and click “download” To make an update on a library whenever “New version is available” select the library and click “download” The library should now say “up-to-date” This means the library is downloaded and running the lates
Auto-segmentation allows the preparation of teeth automatically with high-quality results and saves production time by activating a wide range of features to assist with aligner production. To deactivate using the auto-segmentation feature in the Ortho Control Panel: Open Ortho System 1.10.0.7. Proceed to Ortho Control Panel -> Settings. Select
Troubleshooting "No Subscription" Error When opening Dental Manager or Dental System Control Panel there is an error: "No subscription for this application the dongle is either missing or there are no more application subscription available in the dongle. Please set the 3Shape Dongle Service under System Settings. [Socket Error #11001 Host not found
Accessing Technical Documentation and User Manuals in DS-2019 and above In DS-2019 there has been a change to the user manuals and now there are 2 documents available when pressing the F1 key: Technical documentation (Lab Solution) - this is a short version with CE mark: Available in the following languages: English, Chinese, French, German, Greek,
"Exception TPen in module ModelBuilder.exe" in ModelBuilder In some cases there can be an error message in ModelBuilder: "Exception TPen in module ModelBuilder.exe", mostly on Preparing Model step: Affected DS versions: any version. Potential root causes: bad scan quality, holes/artifacts in scans, bad trimming of scans. Possible solutions: Smooth o
Missing subscription When opening Dental Manager or Dental System Control Panel there is an error: "No subscription for this application the dongle is either missing or there is no more application subscription available in the dongle. Please set the 3Shape Dongle Service under System Settings. [Socket Error #11001 Host not found]": Affected Dental
Transfer patient data between computers If one wants to have a specific patient on another computer that has the software installed and is not connected through a client/server setup, what can be done is export the patient's fie and import it on the second system following the next steps: Step 1: Go to the patient's list Step 2: Select the patient
Error with sending orders When trying to send an order from one lab's dental manager to another using FTP, sometimes the error "Unable to upload file to remote site xxxx" will show up. Solution Open Dental System Control Panel. Look for the external lab/manufacturer which is giving the error. Disable the 3Shape communicate integration for the extern
"Inlay UNN - Die interface model could not be produced" when try to create margin line on die interface step When try to create margin line for crowns or inlays on die interface step EM: "Inlay # - Die interface model could not be produced. Unable to define the margin line using the die interface settings. Please try to change the parameters of die
Site FTP Inbox settings in Dental System Control Panel are inactive (cannot be modified) FTP Inbox settings for any lab/manufacturer site in Dental System Control Panel are grayed out and cannot be modified. Root cause: encryption on the dongle prevents from modifying FTP site settings. Solution: please contact support@3shape.com to verify if the en
"Error running Splint Studio. Path to Splint Studio was not set" when trying to start design in Splint Studio from Dental System Dental System 2.19.3.0 and higher has a full integration with Splint Studio based on 3Shape Dental Desktop - i.e. the splint order can be created and scanned in Dental System and then designed in Splint Studio. ! NOTE: bef
Populating Anatomy and Pontic Library To populate an empty Anatomy and Pontic library or modify one, you can either scan a model or import a scanned model. Model Scanning: To scan a model: Open ScanIt Library by selecting Anatomy elements->ScanIt library in Dental System Control Panel,click the Scan crown library button. OR In Dental System Contr
Description of the issue Error Message: "Incomplete or invalid order. Message code 30:73. Title: - AbutmentKitID for the abutment is empty. Description: AbutmentKitID for the abutment on tooth "x" is empty. Additional message: Not possible to add an abutment on tooth "x", because the implant system with Manufacturer="y", System="z" and PartType="a"
Essential Firewall Port Requirements for Dental System Installation and Use This article lists ports that should be open in the firewall when installing and using 3Shape Dental System. NOTE: The list of ports was updated for DS 2024, and some of the components (programs\services) may not be present in the lower versions. NOTE: If either of the p
Description of the error This error is shown when trying to export Trios scans on a disk with no space left. It may also appear for other export options such as CAD Output Solution: Export file on a disk with enough space available or free some space on the desired disk.
If a DICOM file cannot be imported into Ortho Analyzer and the error “Error: SOP class (91.2.840.10008.5.1.4.1.1.13.1.2) not supported” appears, it means the SOP class used to generate the DICOM file is not supported for import. To resolve this issue, the DICOM must be generated according to the parameters specified in the DICOM Conformance Statemen
Description of the issue In Dental System 2018 or later the user is pressing "Send to Manufacturer" button for the designed order, and after some time the software informs that sending was completed successfully. However, the order is not visible on the FTP server of the manufacturer. If both 3Shape Communicate and FTP Inbox credentials are provided
Handling “holes or artifacts” errors in scans This error appears if scans contain holes or artifacts within the spline area (i.e. on teeth) Solution: Try to correct the spline avoiding holes if it's possible or use any third-party software to close holes and remove artifacts.
If a specific appliance type does not appear in the drop-down list when selecting a new appliance (see image below), it means the required appliance type has not been downloaded in the Ortho Control Panel. This issue might also occur with an Archwire or a bracket library. Verification Before resolving the issue you must first verify if this is the c
This article applies to Ortho system versions 2019 and older. The Ortho system includes a Sub-Setups Animation tool that visualizes treatment planning in virtual setups. By default, the animation runs for 10 seconds, regardless of how many sub-setups are included in the treatment plan. You can adjust the animation length in the Ortho Control Panel
Issues with saving designs When trying to save a design there may be an error message: "No more saves available in dongle for this type of order. Please contact your distributor if you want to change this". Error message appears even though the user has enough CAD points on the dongle. Affected DS version: any version. Root cause: The customer has b
There are several options of copying an order in Dental Manager. All of them can be accessed by right-clicking on the order and going to Copy: Standard copy This option will create a copy of the order with all the files and settings of the original order. If the original order was in the 'Designed' state its copy will be in 'Scanned' state, but as
This error is displayed when focal points are not correctly placed. At least two focal points must be set on each tooth to continue creating the shell accurately. Resolution In order to resolve the issue, at least two points must be located on each tooth for the shell was created correctly, once they are placed correctly the shell ca be created.
Unable to load file When opening a scanned order in Dental Designer, there may be an error message "Unable to load file (The manufacturing process for the order is not in the list of the allowed processes)". Affected DS version: any version. Selected manufacturing type: local. Root cause: manufacturing process method (CADOutput .dll file) for the c
You can design a retainer in Appliance Designer within the Ortho System by following the steps outlined below. Create/choose a model set. Create a New Appliance. Choose the upper or lower jaw, right-click on it, and Create “Bar”. Set any component properties if needed in the pop-up window and click on “OK”. Perform “Setup insertion direction”. Defin
"Connection Closed Gracefully" or "Out of memory while expanding memory system" with Avira antivirus installed Avira Web Protection option of Avira antivirus may block some of the 3Shape Dental System modules, such as Dental Manager, Dental System Control Panel, Dental Desktop, ScanItRestoration, etc. There is no way to configure Avira so that it
Error when generating CAM output in Dental Manager When trying to generate CAM output in Dental Manager, there may be an error message “CAM output could not be generated. Manufacturing process method is not defined for the order [order_ID]. You can set the manufacturing process method in Control Panel > manufacturing process” Affected Dental Syst
Description of the issue "Incomplete or invalid order. Colour has not been set for the following elements ( which is mandatory for their materials " in Communicate inbox in Dental Manager, sent from Implant Studio. Potential root cause: Only surgical guide and implant are chosen in the order form in Implant Studio. Dental System is looking for abu
"Retrieving orders failed" in Dental System Communicate Inbox New orders do not arrive from the Portal and the message "Retrieving orders failed" is displayed in the upper-right corner of Dental System Communicate Inbox. Affected DS versions: potentially all versions. Possible root cause: Some orders in Communicate Inbox directory are not valid for
Orders randomly not arriving into 3Shape Communicate Inbox There can be several random orders that are not arriving into 3Shape Communicate Inbox although they are visible on 3Shape Communicate web portal. This article describes only randomly missing orders, while there can be various reasons for orders not arriving at all (e.g. missing internet co
Orders can't be accepted automatically in 3Shape Communicate Inbox Some order arriving in 3Shape Communicate Inbox may not be accepted automatically despite the "Inbox Auto-accept" option is enabled in Dental System Control Panel > Tools > 3Shape Communicate. The order will remain in the Inbox and there can be an error message: "Order require
When trying to create a gingiva base for the full dentures at the FD Initial Setup step a warning appears: "Gingiva lines violation" + EM: “Access Violation at the address”. This issue is caused by a lack of spacing between the teeth and the gingiva as seen in this picture. The gap is needed when designing Full Dentures. Solution Step 1: In the
Export patient information in Ortho system 2021.1 Start Ortho System 2021.1, select 'Patients' tab, right-click on any patient, and select 'Export All' and 'Export to .3sz' file. You will be directed to the 'Export' window where all patients and model sets will be selected for export by default. It is possible to customize the number of patients/mod
Hollowing models in Model Builder In case it is required to hollow the models, such option is available in Model Builder. Usually it is done to minimize the quantity of the used material. Such option can be found in the left upper corner in File > Virtual Trimming preferences > Model Manufacture> Hollowing > change Surface thickness valu
Error with importing an order When importing an order into Dental Manager there is an error message: "Unable to import the order [order file location]. Unsupported material file version: [Dental System version]" Affected Dental System versions: any version. Root cause: the user is trying to import an order which was created in a higher version of D
Issues with the design step of a scanned order The following error message may show up when trying to proceed the design step of a scanned order in Dental Manager: Root cause: Corrupted scans, corrupted XML files in the order. Affected Dental System versions: Potentially all Dental System versions. Possible solutions: Ask the customer to create the
Troubleshooting invalid mesh issue in Ortho Control Panel During the validation of custom attachments in Ortho Control Panel sometimes the error message “Model has invalid mesh (BadConfiguration)/(SelfIntersections)” will appear. This happens if the software detects an error in the imported SLT files, resulting in the file not being imported. To fi
Description of the issue When trying to open Dental Manager or Control Panel below error is shown and software is closed. Root of issue: No free space on a local disk (it might be a different disk where Dental System is located) Affected versions: Potentially all Solution: Free some space on the full disk
Scan and designed teeth disappear at the Anatomy Design At the Anatomy Design step the part of scan and designed teeth disappear. Solution Go to Anatomy Design step and disable the scissors from the Visualization Slider - When it is active, it cut the neighbors of the model, so you can see it from the sides when rotating: More information can be fou
"Cannot generate the CAM output for [indication] because [library name] is not allowed to be produced locally" when generating CAM output This kind of warning can appear and prevent the user to generate CAM output after an order has been designed: Affected DS versions: any version. Selected manufacturing type: local. Root cause: selected library ha
Error Overview "Export" and "Save" icons are parts of File Management group of icons in Ortho Analyzer. If File Management is disabled, both icons will be missing on the Toolbar. Resolution Steps Step 1: Right click on the Toolbar and enable File Management. Step 2: "Save" and "Export" icons will appear on the Toolbar.
E1,E2,E3 compatibility E1, E2, E3 are supported only with Ortho System 2015-1 patch 9 or higher. They are not compatible with older versions of Ortho System as well as Scan Suite older than 10.1.0. Regarding the compatibility with other software: E scanners + Scan Suite 10.1.0 are supported only with Dental System 2.16.4.0 and higher. E4-series comp
Issue with generating CAM output / F7 When in Dental Manager, trying to generate CAM output / F7, error message is shown: Manufacturing output could not be generated. RawSTL: An error ocurred while CAM output generation. Error message: The Specified path was not found Root cause: The path is not configured correctly in Dental system control panel
Empty RPD orders arrive with an error "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" in 3Shape Communicate Inbox Some of the RPD orders arrive in 3Shape Communicate Inbox as empty even if it is scanned or designed by sender. Affected Dental System Version: Potentially any version Root Cause: RPD Frame element is not pr
Holes are generated when redesigning the order with digital impression scans When redesign the order with digital impression scans, holes can be generated: Root cause: Prepared scans are used for redesign. The issue is fixed for DS 20.1.1. The issue can happen, when the scans were imported manually as prepared. In this case raw scans will be replace
After preparing the virtual base model, you have two options for exporting it as an STL file: By exporting immediately via the export option within the software when you finish the workflow. By saving your work and exporting the model at a later time. Exporting via the software after finishing the virtual base workflow Step 1: Click the export model