If you’re having trouble renewing your TRIOS subscription, it may be because your subscription is now managed by 3Shape instead of your reseller.  This applies if you are in one of these countries: USA, Canada, Germany, France, Italy, Spain, Great Britain, Ireland, Portugal, Austria, Belgium, Netherlands, or Luxembourg.  If you are outside these cou...

Customizing lab order forms with TRIOS Order Form Editor The TRIOS Order Form Editor offers your lab the possibility to create and customize your own order form template for the TRIOS clinics you are connected to. This means the clinics will only be able to select the materials and indications you offer as a lab.TRIOS Order Form Editor can be downlo...

For a video tutorial, click here . Clicking this link will take you to 3Shape Community where you must log in to view the video. Step 1: Open the Unite software and select the Patients tab. Search for your patient or select them from the list. Once your patient is selected, the software will automatically open their library.    Step 2: On the left-h...

Version Requirements Automate Nightguard  Version 1.2.0 and higher Version 2.1.0 and higher Unite Version 1.7.82.5 with product version 23.1.3 and higher Version 1.8.7.0 with product version 24.1 and higher Supported Countries for Automate Nightguard   Åland Islands American Samoa Anguilla Aruba Australia Bangladesh Belgium Bermuda Bonaire, Sint Eus...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer is installed.  DTX Studio Clinic 1.8.12 or higher and DTX Studio Core 3.9.11 or higher.    Clinic is an equivalent to the 3Shape Unite Client and Core is an equivalent to 3Shape Unite Server.   For the integration to work, DTX Studio Core, DTX Studio Clinic,  3Shape Unite Server, and 3S...

The 3shape Account portal has been updated to allow a more practical management for the Companies, these are the key improvements:  New UI to manage teams. This can be found right next to the company info menu:   From this menu it will be possible to: Create and manage Teams. Edit Teams’ names, by clicking in the three-dot menu located right to the ...

Description Under the scope of 3Shape Unite 23.1, the Transfer is meant to be used for scenarios where multiple users have been using multiple 3shape Accounts linked to multiple companies. To be able to work under the concept of 1 company per 1 device, these multiple companies will need to be consolidated into 1. The transfer process allows the move...

Step 1: To be able to purchase a hardware item, renew an existing subscription, or buy a new one, you need to sign in to Webshop. Click "Sign In" in the upper right corner of the page, logging in with your 3Shape Account, this should be the email used for Communicate (the one used to send cases to the lab from our software Unite). Step 2: Fill in yo...

If you have a TRIOS 4 scanner, see this article . If you are not sure what type of scanner you have, see here . Calibrating your scanner ensures accurate scans with correct colors and proper display. To maintain high quality scans your scanner should be calibrated regularly, including after heavy use, moved, shaken, or sustained a wide range of temp...

Post-processing is an essential part of the workflow, where the system converts the captured raw data into a usable scan file. Post-processing may fail with the following or similar errors:  Index was outside the bounds of the array Failed to serialize mesh View Direction must not contain NaN or infinity Margin trace failed Matrix is singular Object...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer.  Dolphin 11.x or newer.  Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and Dolphin Imaging integration provides automation of Patient Management in 3Shape Unite from Dolphin Imaging (Create, merge, and update patient). Read more about Dolph...

Checking library file quality in Dental System Prerequisites: When importing and using libraries (e.g. implant, attachment or teeth libraries, CAD blocks, etc.) from 3rd party providers and not from 3ShapeDownload Center in Dental System Control Panel, there may be a possibility that the library was created incorrectly or some of the components of t...

Upgrading from version older than Unite 21.1 It's not possible to update directly to Unite 23.1 from version older than Unite 21.1, as this version is an important pre-requisite for updating to Unite 23.1. The supported sequence of updates is the following: Update from Dental Desktop (pre-Unite version) to Unite 21.1 - see this article on how to do ...

Activating STL output option for 3Shape lab scans Prerequisites: STL is an open format, while DCM is a 3Shape proprietary format. Conversion from DCM to STL is not possible in a 3rd party software. Instructions: Dongle option activationTo get scans in STL format you'll need to activate the 'ScanIt Restoration STL Output' option on your dongle. Pleas...

Overview of Dental System Server-Client installation How to perform Dental System Server-Client installation This article contains a detailed description of the 3Shape Dental System Server-Client installation. This type of installation gives you the powerful and productive option of running multiple PCs in a network and smoothly sharing orders and f...

Instructions  The overall idea is that a 3Shape Account company Owner or Administrator or should log in first. So, this flow is about the case when the administrator creates own account and a company that will be associated with the system. After Unite is updated to the version with 3Shape Account, you will see the "General License Terms and Conditi...

The My3shape app was created to improve communication between doctors and their patients by allowing doctors to send patient's their scans directly to their phone through the app.  Step 1: After scanning the patient, before sending the scans to the lab, you have the option to send the scans to their patient by clicking on the Send to Patient button ...

TRIOS Care: A service plan for complete peace of mind TRIOS Care is a comprehensive service agreement provided to new customers at no cost for the first year. After the initial year, customers can choose to continue TRIOS Care or switch to TRIOS Only, a basic service agreement with limited benefits and no monthly costs. Support: TRIOS Care includes ...

When clinics and labs interact with each other through 3Shape Communicate they are interchanging information about the order by sending and getting status updates to the server. The most common workflow between a clinic and a lab is the following Dentist scans a TRIOS order and sends it to the lab. 3scom portal status: Scanned sent. Trios customer c...

Optimizing height adapter alignment A height adapter’s magnets are placed in an equilateral triangle, so it’s possible to insert the adapter into the scanner in 3 ways. The correct position is when lines on rotation plate and height adapter match up and face the front of the scanner.  If the height adapter is inserted incorrectly, calibration will n...

Some of the lab scanners may be not recognized not only by the software, but also by the PC - they will not be shown as a valid device in Device Manager. Most common scenarios that you may see When starting ScanServer/ScanSuite there is an error ”USB status error: Device failed enumeration”. Additionally the scanner may not be recognized in Device M...

TRIOS Share is a solution to enable the use of wireless TRIOS scanners on any PC in your practice via Wi-Fi.  TRIOS Share has two types of connections: Scanning via multiple scanning PCs; Scanning via screen mirroring (Splashtop). Scanning via multiple scanning PCs If there are multiple TRIOS scanning PCs in the practice connected to the same practi...

If you want to re-align the bite or if the automatic alignment has failed, this can be done manually provided the scan is done properly. There are two alignment types – one-point and three-point. One-point alignment Follow the instructions on the screen to place marker points on the lower jaw and occlusion scan. Alignment is processed on placing the...

Enhancing 3Shape Lab Scanner scan quality  In some cases, when scanning with a 3Shape lab scanner, the quality of the scan may be insufficient. This might cause issues later on in the design process. The most obvious signs of insufficient scanning quality are the following: The scan may look distorted/layered There may be holes in the scans Tarts of...

Discontinuation phases 3Shape is phasing out D & R-series lab scanners. The discontinuation policy from a support perspective means that D & R-series lab scanners cannot be replaced to neither new nor refurbished D & R-series lab scanners anymore, but we keep supporting and repairing D & R-series until the "end of repair" date. (see ...

General USB connection requirements  (for PCs purchased NOT from 3Shape) Applicable for scanner models: all models. Applicable for ScanServer/ScanSuite versions: all versions. The scanner must be connected to a USB 2.0 port; The scanner should be the only device in the USB host controller; The scanner should be preferably connected to a USB port on ...

Supported combinations of Dental System and ScanServer (ScanSuite) versions Starting with DS 2.22.2.2, there have been no changes to the end-of-life policy for Lab Scanners/ScanSuite, meaning all the same scanners remain compatible with any version starting from DS 23 and above.   Supported combinations of 3Shape scanner models and ScanServer (ScanS...

With introduction of 3Shape Unite, there are some changes in how to create in-house design and manufacturing with Studio Apps. All of these workflows require scans to be present on the system beforehand: either scanned or imported.And only afterwards it’s possible to select Splint Studio, TRIOS Design Studio, Screw Retain Crown or Implant Studio in ...

To be able to use 3Shape products and services, you must have a 3Shape Account. These following steps help you to create a 3Shape Account for you and your company.  How to create a 3Shape Account Step 1: Open your preferred browser and access the following link:  https://portal.3shapecommunicate.com . Step 2: Select the option that says Create 3Shap...

Scanner calibration is required for the calculation of the internal scanner geometry and camera parameters, to ensure good scan quality and accuracy. This article contains useful tips on what to keep in mind to calibrate the scanner correctly. How often does the scanner need to be calibrated? There is no set requirement on the frequency of calibrati...

About Unite 21.1 Unite is a leap forward, compared to Dental Desktop, so you will see a different user interface: the order form, patient page and how you start your workflows and select your labs, have been greatly improved.  Important: If you require training on how to work with patients and manage communication with labs, then we recommend going ...

Sometimes a lab scanner is reported not turning on even if the scanner is properly connected to the outlet. Potential root causes: Power supply possibly damaged, defective outlet, damaged power cord connector. Affected Lab scanners: All lab scanners models. Possible solutions: Try to connect the scanner to a different power outlet. Perform a power d...

Importance of Scan Strategy: Avoiding Common Quality Issues If you don't follow the Scan Strategy, you will get bad quality results, as follows: Scanstop due to split teeth. Inaccuracy on bridges. Low detail on the margin line. Spend too much time scanning. Fitting restoration complaints. Post-processing errors. Overlapping scan. This is an example ...

Step 1: Starting with Dental System 2023, the Scanit Dental module has been moved to the 3Shape Unite platform. To use this module, you must complete a simple configuration procedure. Begin by opening Unite and making sure it is updated with the Scanit Dental Module installed.  Step 2: After installing Dental System, you will receive a prompt to ope...

Getting STL files from 3Shape ScanItDental: It is not possible to scan directly in .stl format using ScanItDental, but the scans can be exported as .stl files by following these steps: Step 1: Scan the order in Dental System - ScanItDental. Step 2: In Dental Manager right click on the scanned order. Step 3: Go to Advanced and then Export scan. ScanI...

System cleanup features in Dental System 2024 A new page - System Cleanup - has been added since DS-2020. This enables the user to define when the orders, database, auxiliary scans or Communicate data should be cleaned to ensure that the system continues to perform well. To find System clean up settings go to DSCP > System Settings > System cl...

General overview Each TRIOS case consists of 2 parts: Scan streams - 3D raw scan data output that is converted into DCM file format after post processing. Case itself with order form and patient information. If a case was sent or post-processed, it would also contain DCM files. A DCM file is an image file saved in the Digital Imaging and Communicati...

General guideline Correct bite registration is a very important part of the scanning, especially if there will be any restorations done for the patient. In general, the procedure for bite registration is described in: Trios User Manual (3.5-3.6); TRIOS Bite Info Pack; relevant video on Youtube. According to the procedure, it is especially important:...

3Shape Unite and Open Dental (PMS) integration provides automation of Patient Management in 3Shape Unite from Open Dental (Create, merge, and update patient) and allows you to open TRIOS directly from the patient chart in Open Dental for faster and easier scanning.  Read more about Open Dental here. Prerequisites for the integration: 3Shape Unite 21...

Wireless TRIOS Scanner Connection Issues: Troubleshooting Guide TRIOS Wireless scanner may not be connecting to a system (PC/Cart/MOVE) for several reasons. Therefore, it is important to understand the root cause of the issue during troubleshooting of such cases. Verifying TP-Link Connection: Essential Verification for Stability Make sure that the T...

If you have a TRIOS 3 scanner, see this article . If you are not sure what type of scanner you have, see here . Calibrating your scanner ensures accurate scans with correct colors and proper display. To maintain high quality scans your scanner should be calibrated regularly, including after heavy use, moved, shaken, or sustained a wide range of temp...

The instructions below are excerpts from the TRIOS Safety & Setup Guides which apply to TRIOS 5 scanners. The latest versions can be provided by your reseller or 3Shape support . The cleaning and disinfection guidelines stated in the TRIOS Safety & Setup Guide must be followed in circumstances where TRIOS ownership is transferred either temp...

The TRIOS 5 and TRIOS 6 scanners have an LED ring that indicate when the scanner is: Connected Ready to scan Recording scan data Low on battery Status LED Ring Meaning Not ready Pulsing blue Connection via Share: Incorrect or no Wi-Fi credentials were entered when connecting the scanner. Connection via TP-Link Wireless Dongle: Scanner is awaiting co...

Prerequisites for the integration 3Shape Unite 21.1.x or newer.  EXACT 13.684.1x or newer.  Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and EXACT (PMS) integration provides automation of Patient Management in 3Shape Unite from EXACT (Create, merge, and update patient) for faster and easier managing of ...

Encountering error messages during scan generation When you are trying to generate a scan by using Trios Treatment Simulator, the following error message might appear interrupting the auto-segmentation step Or A cloud authentication error occurred (You must be logged in with a communicate account). This issue is caused by a missing or misconfigured ...

If you need to change the shade system used in the order form after completing a scan, follow these steps carefully. This process applies to both Dental Desktop and 3Shape Unite environments. Step-by-Step Instructions Open Dental Desktop or 3Shape Unite. Navigate to the following path: More → Settings → General → Users → Shade system In the Shade sy...

Overview of the formats The option to export scans allows you to use exported scans with another software or to manually send it to the lab. Formats: DCM - internal 3Shape format of scans, which can be used in any 3Shape Software. Reflects real-life colors captured during TRIOS scanning. This format is available for both export and import. 3oxz - in...

For Unite 24.1 (Unite 1.8.1.0) and higher Step 1: Open 3Shape Unite, select the More tab, and in the dropdown menu select Store.  Step 2: Go to Labs, click Add connection button and type in details of the lab you want to connect to. You can search by name, address and email address and phone number.  Labs that require account pairing are excluded. I...

Upgrading to Dental System-2019: Understanding enhanced GPU and CPU requirements ScanItDental in Dental System-2019 and above is more depended on the PC resources than in previous Dental System releases – due to updated tracking algorithms and faster scanning.  If the GPU is not powerful enough or if it’s not properly configured, there may be errors...

TRIOS scanners must be calibrated regularly to maintain the performance of the scanner and ensure high-quality scans, as well as after it has been moved, shaken, or experienced a wide range of temperature changes. The frequency of calibration may differ depending on what type of scanner you have. To check which scanner you have see here . TRIOS 3 It...

Direct Connect is a 3Shape feature that allows customers using other 3Shape lab software, such as Dental System or Ortho System, to send cases directly from Dental Desktop or 3Shape Unite to those programs when they are running on the same network. The process works by placing the case in a shared network folder, from which it is automatically trans...

Dental Desktop-Unite is a software on which the user might install different 3Shape Apps (based on the licenses on the dongle subscription and the country in which the system is located). How to select the type of Unite installation It's important to install Unite in a way which is the most convenient for the user and would be based on his setup in ...

TRIOS Care - Availability  Q: Which scanners can be bought with TRIOS Care? All scanners and setups in the current TRIOS portfolio can be acquired with TRIOS Care. MOVE+ bases and pods are also covered as part of TRIOS Care, but 3rd party PCs are not.  Q: What TRIOS Software is licensed with TRIOS Care?  A: Software included in the scanner purchase ...

Wired TRIOS scanners (TRIOS 3 Wired and TRIOS 4 Wired) may fail to connect or show an unstable connection to a PC, Cart, or MOVE unit for several reasons. Identifying the root cause is essential for effective troubleshooting. In TRIOS software, you may see the following message, either continuously or appearing intermittently: Troubleshooting Steps ...

Description of the issue This error can pop up in Dental Manager right after opening or when the user is trying to start scanning an order in ScanItDental: "Access to the path ...\ScanItDental\DSAppCustomization.xml.bak' is denied": Affected Dental System versions: potentially any version starting from DS-2016. Potential root cause: ScanItDental fol...

Introduction This article describes the network speed requirements and network traffic used by 3Shape Unite (Dental Desktop) solutions. This is relevant for any customer that intends to use 3Shape Unite (Dental Desktop) so their network is prepared to use them properly without having any disruptions caused by unintended blockers, this needs to be do...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer.  Opus 7.1.589x or newer.  Both standalone and client-server setups are supported, see Known Limitations.  3Shape Unite and Opus Dental (PMS) integration provides automation of Patient Management in 3Shape Unite from Opus Dental (Create, merge, and update patient) for faster and easier ...

Prerequisites for the integration 3Shape Unite 21.1.x or newer.  Anita Dental version will be installed by the provider. Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and Anita Dental (PMS) integration provides automation of Patient Management in 3Shape Unite from Anita Dental (Create, merge and update p...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer.  ZaWin analyze 21.1.9.x or newer.  Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and ZaWin integration provides automation of Patient Management in 3Shape Unite from ZaWin (Create, merge and update patient) for faster and easier managing of...

Description The new structure of the 3Shape Account is formed by the following 3 items:  Company – the main access point and an identifier of the clinic. Going forward, it will be the owner of the active licenses, and it contains the billing level for the 3Shape Products (mostly for the Webshop users). Team – holds all cases, connections, and integr...

Description of the issue When attempting to log in to 3Shape Unite or Dental Desktop, the following EM pops up: Solution steps Synchronize PC time with the internet, and check if the location and time zone are correct: Right-click on the time and date button on the toolbar and Choose “Adjust Date/Time” Make sure your Time zone is correct and below “...

任务： 如何实现LinkedCare与3Shape Unite的集成 前提条件:  3Shape Unite 21.1.x 版本或以上。 LinkedCare 平台插件3.0.x 版本或以上。 3Shape Unite和 LinkedCare客户端必须安装在同一台电脑上。 独立客户端和服务器设置版都支持，限制详情请查看 Known Limitations 3Shape Unite和LinkedCare (PMS)的集成为同时使用这两个软件的客户提供了患者信息(创建、合并和更新患者)自动化的匹配，从而更快、更容易地管理患者数据。关于 LinkedCare 的更多内容请点击 here.   如何在Unite中实现整合 检查要求(可参考前面的前提条件，如果需要，请更新3Shape Unite软件和加...

Empty scan error & solution The following error message: "Empty scan. Ensure the object is in scanner" appears in ScanIt Dental when using Adesso Artex/Ivoclar Vivadent Stratos transfer plates for scanning abutments and post&cores with E-scanners. Affected Dental System versions: 2.16.3.1 - 2.17.2.0 Solution: Upgrade to Dental System version...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer.  Logos_w v11.00x or newer.  Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and Logos_w (PMS) integration provides automation of Patient Management in 3Shape Unite from Logos_w (Create, merge, and update patient) and allows you to open 3Shape...

Prerequisites for the integration 3Shape Unite 21.1.x or newer.  Dentrix G7.3 or newer.  3Shape Unite client Dentrix should be installed on the same computer.   Both standalone and client-server setups are supported. 3Shape Unite and Dentrix (PMS) integration provides automation of Patient Management in 3Shape Unite from Dentrix (Create, merge and u...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer. OrisDent 10.0.0 or newer. Both standalone and client-server setups are supported. 3Shape Unite and OrisDent (PMS) integration provides automation of Patient Management in 3Shape Unite from OrisDent (Create, merge, and update patient) for faster and easier managing of patient data.  Rea...

Power consumption standby: 13 W (max) Power consumption active: 17 W (max) Applicable for scanner models: D750, D850, D1000, D2000, R750, R850, R1000, R2000, E1, E2, E3. More information can be found in the “Safety guide” document which is shipped with every scanner....

Prerequisites for the integration: 3Shape Unite 21.1.x or newer.  VistaSoft  3.0.20.x or newer.  Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and VistaSoft (Dürr Dental) integration provides automation of Patient Management in 3Shape Unite from VistaSoft (Dürr Dental) (Create, merge, and update patient)...

Description of the issue When we are in the middle of an update process, it might be stuck at some point and not allowing the system to finish it, therefore, here we can find some of the possible root causes for this. Reasons of the issue During the process, there was a local limitation on your network that did not allow us to finish the update, the...

Checking licenses in Unite: A step-by-step guide To check your licenses in Unite follow the next steps: Select the option More > Settings Select the option Installed Apps & Subscriptions > Subscriptions management  Check the list of available licenses and the expiry date: Understanding TRIOS Design Studio module and associated licenses A. ...

When logging in to the Communicate app on an Android device, you may see the below error after entering your credentials. This occurs when Chrome is not set as the default browser on the device. Solution Step 1: On your Android, open Settings Step 2: Tap Apps & Notifications Step 3: At the bottom, tap Advanced Step 4: Tap Default apps Step 5: Ta...

When a clinic sends a case or receives a designed case from a lab, the 3D model shown on the portal may appear lower in quality compared to the view in Unite, Ortho System, or Dental System. You may notice visible dots or pixelation, as shown in the examples below. This behavior is expected. The portal displays 3D models at 10% quality to ensure fas...

Introduction to TRIOS Care TRIOS Care is a service agreement included for all new customers at zero costs for the first year. To enjoy all the benefits included in this service agreement, it needs to be activated in Dental Desktop (Unite) software. Preparing for Activation Prerequisites for TRIOS Care dongle activation: Install or upgrade Unite to v...

Utilizing FTP server for material sharing in Dental System Material providers have the possibility to share materials with their users by placing .dme files on an FTP server. If a user has FTP settings configured in Dental System Control Panel > Sites (either as a lab or a manufacturer), they can search, download and install .dme files from the s...

Scan Strategies Based on Case Type In order to ensure high-quality scans, it is important to follow the 3Shape official scan strategy. The scanning strategy will differ slightly depending on if you are capturing a full arch, quadrant, or edentulous patient, based on your case, please, refer to the videos with the following instructions: Note that ac...

Description of the issue When trying to start scanning in ScanItDental, the application is not opening and there is an error message: "The scanner did not make any output files". Affected Dental System versions: potentially any version. Some potential root causes and solutions: PC doesn't meet the requirementsIf the PC doesn't meet the requirements ...

Establishing Occlusion: Following 3Shape's Official Scan Strategy How to properly scan the occlusion for best alignment results. See how to do this in a series of videos instead. Step-by-Step Guide to Occlusion Scanning Once you have scanned the lower and upper jaws, marked the tooth, and taken a shade measurement, it is time to scan the occlusion. ...

Error Message If when attempting to update the dongle in the “localhost:27027”, it is not possible, and the error following occurs: The reason why that may happen is due to a modification of the time zone of the end-user. Solution Please, proceed to perform the following steps to solve the issue: Synchronize PC time with internet, check if location ...

Version Requirements for ClearCorrect App: ClearCorrect App:  Version 1.1.0 and higher Version 2.1.0 and higher Unite: Version 1.7.33.0 with product version 21.1 and higher Version 1.8.6.1 with product version 24.1 and higher Supported Countries for ClearCorrect App Åland Islands American Samoa Andorra Angola Anguilla Argentina Armenia Aruba Austral...

If a TRIOS case does not appear on the Invisalign Doctor's site up to 40 minutes after being sent, make sure that:  Your Communicate account is integrated with Invisalign. The case order form Invisalign is selected as a receiver. The case is set as "Scan Only" in the order form. If the case has any indications (e.g. crowns, bridges, clear aligners, ...

cpYou must have an already created 3Shape Account.  If you are looking for how to set-up a new account, see here . How to reset your 3Shape Account password Step 1: Access https://identity.3shape.com/Account/ForgotPassword through your preferred browser. Step 2: Provide your 3Shape Account email and press Submit. Step 3: An email will be sent to the...

When a copy of a case can be useful Case was sent to a wrong lab. Changes need to be done in the order form. Order needs to be re-sent to the lab. Order needs to be sent to another lab. How to make a copy in Unite From Cases viewGo to Cases -> select the necessary case -> open three-dot menu -> select "Make a copy": From a Patients viewGo t...

如何使樂晴醫事管理系統與 3Shape Unite 串連  [h]條件：   3Shape Unite版本 21.1.x 或以上。  樂晴醫事管理系統 。  3Shape Unite 客戶端 與 樂晴醫事管理系統軟體應被安裝在同一個電腦上。   支援獨立系統和用戶端-伺服器設置，請參閱已知限制   3Shape Unite 和樂晴醫事管理系統 (PMS) 串連，使得我們可以從 樂晴醫事管理系統（創建、合併和更新患者) 並傳送至3Shape Unite 中實現患者管理的自動化，更快、更輕鬆地管理患者數據。 在這裡閱讀更多關於樂晴醫事管理系統的資訊。  如何在3Shape Unite 中啟用串連  請按照相關文章中描述的步驟操作：如何從Unite商店安裝“PMS集成”應用程式。 如何在樂晴醫事管理...

Description of the issue You might experience this type of message when you select a patient and open a case: Case is locked. The case is currently locked by 'xxxxxxxxxx' on the PC 'xxxxxxxxx'." After clicking on 'OK' there is another error message that might appear as well: 'Unlock failed'. The case xxxxxxx cannot be unlocked by you, bacause xxxxxx...

Prerequisites for the integration: 3Shape Unite 21.1.x or higher.  Tracker version 11.30.211008.1 or higher.  Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and Tracker (PMS) integration provides automation of patient management in 3Shape Unite from Tracker (Create, merge, and update patient) and allows y...

Constantly, we keep improving and updating our products, so it will be better if you can have a look from time to time and confirm if your system is ready to get one of our newest versions.  QUICK REMINDER: Please check what kind of licenses your dongle currently has and if they are activated and always check that you are connected to the internet. ...

Instructions In case the onboarding workflow had ended up in a wrong transfer, it will be possible to undo the transfer by following the next steps. The Undo transfer is only possible for you during the 14 days following the transfer, if you made any case, connection, etc. during this period, they will be transferred back to the original company. If...

Proper lifting technique for E-scanner The E-scanner should always be lifted from underneath with the scanner top facing up and the back facing the person carrying the unit. Never lift the scanner in its upper part – there is a risk to damage the scanner and its cameras.  ...

Introduction to Touchscreen Calibration The touch screen of your TRIOS Cart/MOVE/MOVE+ is an essential part of your system. If you experience any issues with the touchscreen, such as the screen not being responsive to touch, being slow to respond to touch, or the "multi-touch" gestures not working, the touchscreen needs to be recalibrated. Please cl...

Prerequisites for the integration 3Shape Unite 21.1.x or newer. Core Practice version will be installed by the provider.   Both standalone and client-server setups are supported. 3Shape Unite and Core Practice (PMS) integration provides automation of Patient Management in 3Shape Unite from Core Practice (Create, merge and update patient) for faster ...

Description of the issue This article describes a step-by-step guide that should be followed according to the procedure and it's results that are obtain during the resolution   Sometimes during Unite startup error message "Subscription Dongle not found" might appear: Reasons of the issue Dongle is not connected. Dongle is not recognized by the softw...

Issue when opening a scanned order When trying to open a scanned order in Dental Designer there may be an error message: "Dental Designer: System Error. Code: 2. The system cannot find the file specified.": Affected DS versions: potentially any version. Root cause: The path to the Dental Designer application is missing or incorrect. Solution: Go to ...

Step-by-step instruction To establish synchronization of Dental Desktop/Unite with Communicate, please follow the instructions: Go to More - Settings - General - Users. Enter Communicate credentials for the selected User. Press "Test". Then go back to the 'cases page' or any other 'Tab' to save changes....

Prerequisites for the integration: 3Shape Unite 21.1.x or newer.  Zavy360 or newer.  Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and Zavy360  (PMS) integration provides automation of Patient Management in 3Shape Unite from Zavy360 (Create, merge and update patient) for faster and easier managing of pat...

Description The overall idea is that a 3Shape Account company Owner or Administrator should log in first. So, this flow is about the case when a regular Member is trying to log in and configure the system. Unite explains that with his role, it’s impossible to set up a system.   After Unite is updated to the version with 3Shape Account, you will see ...

Problem with morphing anatomy shape  Problem: When the library tooth model is placed too far from the margin line, the "Failed to morph anatomy shape to its die interface" error message pops up. This particular error message shows up during the Anatomy design step in Dental Designer. This issue occurs most commonly for crowns and anatomical abutment...

Description The main idea is that all accounts, connections, case are transferred after Unite is updated to the version with 3Shape Account. So, for users the experience with the software will still be the same. One main point for the workflow is that each operator should have their own account, and it is not possible to use one shared email anymore...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer. Orthodontis version will be installed by the provider.   Both standalone and client-server setups are supported, see Know Limitations. 3Shape Unite and Orthodontis (PMS) integration provides automation of Patient Management in 3Shape Unite from Orthodontis (Create, merge and update pat...

Dental Manager is unresponsive  Problem: Dental manager is not responding. Dental Manager requires a connection to the MS SQL database in order to run properly. If the connection to the database cannot be established, Dental Manager stops responding being opened - with the message below: Another error message with the same root causes may occur when...

Detailed Instructions: Maintaining Your TRIOS Scanner tips For the most up-to-date information on cleaning, sterilization, and disinfection of your TRIOS tips, you must refer to the Safety and Setup Guide.  You can access the Safety and Setup Guide here . Select Documents next to Manuals to view all Safety and Setup Guides. Make sure to select the c...

Prerequisites for the integration: Dental Desktop 1.7.19.x or higher.  Pearl version 4.20.4.0 or higher    Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and Pearl (PMS) integration provides automation of Patient Management in Unite from Pearl (Create, merge, and update patient).  Read more about Pearl he...

NB: If you had Ivoris Integration activated before 20/03/2023,with the Upgrade to Unite II you will need to re-install Ivoris Integration app. To check, go to Unite Store and make sure that Ivoris Integration is listed in installed Apps. Prerequisites for the integration: 3Shape Unite 21.1.x or newer.  Ivoris analyze 8.2.29.X or newer.  Both standal...

Locating scanner in Device Manager After installation of ScanSuite (this is the scanner manager application that is installed alongside the 3Shape Dental System/3Shape Unite software applications) and connecting the scanner to the PC, you will be able to see it in Windows Device Manager under Imaging Devices.   How to open Windows Device Manager Pre...

TRIOS Care is included for free for all new customers during the first year. After 9 months from your purchase date, you can choose to switch from TRIOS Care to TRIOS Only.   To switch, you need to make your request within the last 90 days of your first year. The switch will take effect once your current contract ends and will be activated on the ne...

Introduction to TRIOS 4 Caries Diagnostic Aid Understanding why, how, and when a treatment is needed is the doctor’s assessment. TRIOS 4 Caries Diagnostic Aid can help the doctor assess the situation as well as communicate with the patient.  If you wish to utilize the Caries Diagnostic Aid feature, you should use TRIOS Patient Monitoring. Refer to T...

Yes, it is intended for the blue lines to be on when an E-scanner is turned on and connected to ScanSuite, even if no scanning is being done.  It helps to keep scanner's temperature constant and scanning accuracy high....

Step 1: Click on your avatar to sign in.   Step 2: Below is the notification you will receive that will prompt you to log in with another email. Click "Next".   Step 3: Choose "Sign in with existing account".   Step 4: Enter your credentials and click "Sign in". If you are not already a member of the company, the Administrator will need to accept yo...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer.  Weborder application installed. Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and Weborder (PMS) integration provides automation of Patient Management in 3Shape Unite from Weborder (Create, merge, and update patient) for faster and easier ...

Prerequisites for the integration: OnyxCeph 3™ Image Integration: OnyxCeph 3™ Integration: 3Shape Unite 25.1x and newer OnyxCeph 3.2.240 and newer Unite Cloud must be activated to allow secure data transfer Use the same 3Shape Account to log in in OnyxCeph as the one configured in your 3Shape Unite environment. This ensures proper authentication and...

Introduction to 3Shape Communicate The 3shape Communicate is the web portal used by 3Shape customers to safely view cases that were sent from clinic to lab and back again.  Enhancements in Login and Navigation It is accessible from laptops, smartphones, and tablets- for fast and easy communication. It can be accessed through https://portal.3shapecom...

"The selected order is not supported in ScanItDental" when trying to scan an order with positioning guide only The error message 'The selected order is not supported is ScanItDental' is appearing after creating the order with a positioning guide only and clicking 'Scan'. Please be informed that it is not expected for the Dental System to allow creat...

Steps to check the internet connection  In Unite there is built in possibility to check the quality of the internet connection. Open Unite and go to More -> Settings -> General -> Network diagnostics -> Internet connection and press "Test" You will be prompted to the general test results: The points which you need to check are: FTP Uploa...

Prerequisites for the integration: 3Shape Unite 21.1.x or higher.  LinuDent version 119.1.2.1 or higher.  Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and LinuDent (PMS) integration provides automation of patient management in 3Shape Unite from LinuDent (Create, merge and update patient) and allows you ...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer is installed.  DS-Win 21.04.x or newer is installed.  Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and DS-Win (PMS) integration provides automation of patient management in 3Shape Unite from DS-Win (Create, merge, and update patient) and al...

Description of the issue If when attempting to go to the Scan Page of a particular case, the following Error message pops up and the scanning tab is grayed out. And a message appears at the bottom left of the screen, that means that the Scan Streams of that patient were scanned on a different PC than the one where they are trying to access them. Thi...

 Notification message "Scan streams (raw data) not available anymore" on 3 Shape Unite when clicking on the scanning tab and it is grayed out. Cause The main cause why this happens, is because the streams (actual recordings of the scans\raw scan data) are no longer on the computer. The streams last 45 days after a case has been post-processed/ sent....

Step 1: To adjust sound in the software select the “More" tab Step 2: In the dropdown menu select “TRIOS” Step 3: Next, select “Scan settings” Step 4: Under the “Sound” section of the Scan Settings you will be able to adjust scanning sound volume and change the sound effect. In case you need assistance please contact 3Shape Support....

Introduction 3Shape Unite has the capability for integration with Practice Management Systems (PMS). The essential integration has the following end-user benefits: Automation of Patient Management in 3Shape Unite from PMS - Create, merge, and update patients. Open 3Shape Unite on the correct patient from PMS for faster and easier workflows and scann...

Step-by-step instruction You must have already created a 3Shape Account. If you are looking for how to set-up a new Account, see here. If you cannot log in because you have lost/forgotten the password, see here. Access the link https://portal.3shapecommunicate.com/login through your preferred browser. Sign in with your current email address and pass...

    You can update the dongle from the Dongle Server Service page in the browser. Please, follow these steps:   Open your web browser on a PC with your dongle inserted and navigate http://localhost:27027 Once you have accessed the Dongle Server Service status page, click on ‘Update dongle’ Button Once the update is complete, you may need to restart ...

Integrate photos in Smile Design TROIS 3 to TRIOS 5 users can take a photo using the 3Shape Communicate App and directly use it on their Smile Design under 3Shape Unite. To learn more about this feature watch the video here . Workflow steps  After sending the picture from the smartphone to the software. Complete the following steps on Dental Desktop...

It is important to know which type of scanner you own to ensure that you can receive the right type of information. This material is only for support purposes so you can ensure you know what type of scanner you have.  If you'd like to learn more about the differences between scanners and their features, see here . TRIOS 6 TRIOS 6 is available in Arc...

You can also access this information through a video.  Note that this link will take you outside of the Help Center to the 3Shape Training Videos YouTube page. What is a 3Shape Account? The 3Shape Account was formerly known as the 3Shape ID or 3Shape Communicate account,  is your unique account that you can use to identify yourself and gain access t...

Common startup and scanning errors Scanit Dental is the application used by 3shape Dental System to receive information from the scanner, and manage various parameters set by the user during the scanning process. Various errors during startup of ScanIt Dental or during the scanning process can happen, some of the most common ones: When trying to sta...

What are CAD points? CAD points are virtual points that can be purchased individually and used as a payment method for the order design: Allowing you to order and design an indication that is not covered by the user’s Dental System license. An alternative to buying add-ons: if you need to design an indication that requires an add-on, it is possible ...

Old lab scanner support guide This article describes the possibilities of software upgrades, hardware support, and PC purchase for old lab scanner models. The below information is applicable to: D200 and D250 scanners D640 scanners D700 scanners with serial number = Cxxxxxxxx D710 scanners with serial number = Dxxxxxxxx D700 scanners with serial num...

Error Message When updating dongle via Ortho or Dental System Control Panel, the following error message may pop up preventing dongle via regular update: Failed updating dongle via Internet. Please verify, in the Setup section, that the connection to the server is established. (A connection with the server could not be established - URL: http://www....

Introduction to Touchscreen Calibration If there is an inaccurate touch response of the monitor on TRIOS Cart/MOVE/MOVE+, the touchscreen can be calibrated using 4-point or 16-point calibration. There are 2 options for screen calibration: 4-point calibration 16-point calibration Always start with a 4-point calibration.  Move on to a 16-point calibra...

Prerequisites for the integration 3Shape Unite 21.1.x or newer MiPACS 4.2.0.77 or greater 3Shape Unite client MiPACS should be installed on the same computer Both standalone and client-server setups are supported 3Shape Unite and MiPACS (PMS) integration provides automation of Patient Management in 3Shape Unite from MiPACS (Create, merge and update ...

 Prerequisites for the installation   3Shape Unite 21.1.x or newer.  How to install "Web Service interface" App from Unite Store  Open Unite   Go to More > Store.   Select 3Shape tab  Search for "Webs Service Interface" App.  Click “Install” button and then OK.   Settings page in Unite Unite 24.1 since PMS Web Service 3.1.0 Please note that since...

Description of the issue The following error message may appear during case sending or when trying to login with the Communicate credentials on the User settings page.  This error appears if the password has been changed in the Communicate portal but not updated in the software settings. It can also appear due to an incorrect login or password. Solu...

Error Message This error message appears when trying to open Dental Manager.  Solution To solve this issue please follow the next steps: On any internet browser (Google Chrome, Microsoft edge, Firefox, etc.) search on the upper search bar “localhost:27027”.         2. Verify that the licenses on the dongle are not expired.         3. Close Dental Ma...

There could be some situations when it is necessary to change the network profile of the system's network connection. Windows 10 and Windows 11 Workaround 1 Open the list of networks in Windows tray and press Properties. Select Private network profile instead of Public. Workaround 2 It can be done accessing Start -> Settings -> Network and Int...

What are the main differences between Red and Silver E-scanners? CABINET Red ring instead of silver. Same dark-gray cabinet color for all scanners. Red straps on package box to differentiate from Silver E-scanners. SCAN TIME  E1/E2/E3 Red scan time was improved by 20% due to the same tracking algorithm as on Silver E4 and improved hardware.  E4 Red ...

3Shape Implant Studio software enables you to create a predictable and consistent workflow for your implant procedures. From prosthetic-driven implant planning to designing and producing your surgical guides and screw-retained crowns in-house, Implant Studio means a better way to work for you and your team. Combine CBCT scans and intraoral scans in ...

Error Message The issue is caused by changing the PC time and not synchronizing it with internet, either location or time zone set on the PC are not correct. The following error messages will appear: If you enter localhost:27027 in internet browser on the PC with attached dongle, there will be error message: Solution To solve this issue follow the s...

Prerequisites for the installation:   3Shape Unite 21.1.x or newer.  How to install "VDDS interface" App from Unite Store.  Open Unite   Go to More > Store.   Select 3Shape tab  Search for "VDDS Interface" App.  Click “Install” button and then OK. Settings page in Unite Unite 24.1 since PMS Web Service 3.1.0 Please note that since PMS Web  Servic...

For the most up-to-date information on maintaining your TRIOS scanner, you must refer to the Safety and Setup Guide.  You can access all TRIOS Safety and Setup Guide here . Select Documents next to Manuals to view all Safety and Setup Guides. Alternatively, use the Make sure to select the correct guide for your product/system. If you are unsure whic...

Post-processing in ScanItDental takes a long time Post-processing is the second phase of a scanning process, after the actual object scanning is done (when the scanner's axes are no longer moving). Post-processing is mainly depending on the PC resources - GPU and CPU, scan settings and the object that is being scanned. Potential root causes of slow ...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer. Muntra 1.1.9.x or newer. Both standalone and client-server setups are supported. 3Shape Unite and Muntra (PMS) integration provides automation of Patient Management in 3Shape Unite from Muntra (Create, merge and update patient) for faster and easier managing of patient data.  Read more...

Description of the issue If you experience the above shown error, try to use another communicate account. This error occurs when there is more than one user on 3Shape Unite operating the same 3Shape Communicate account and one of the users is unable to use it. Solution of the issue Please check which profile was marked as administrator by following ...

Receiving Dentsply Sirona digital impressions in 3Shape Dental System Starting from 3Shape Dental System version 2021.2 and onwards, 3Shape LabCare customers  will be able to receive Dentsply Sirona digital impressions scans directly into Dental System free of charge. There is no longer a need to download cases from the Connect Case Center platform ...

To clearly understand the durability and difference of Streams and scans we must consider the following. What is a Stream A Stream is considered to be the information collected and taken within the scan page, which is generated from the copilation of images taken with the scanner that are put together and form a 3D design which can be edited. Additi...

If attempting to import scans in DCM or STL format, for a specific case, which needs to be resent in any version of TRIOS under 3Shape Unite, please follow the steps described below: Step 1: Create a new patient. Step 2: Create a new case. Step 3: Select the laboratory to which you want to send the information. Step 4: Once you are in the "Order For...

How to deal with "ScanIt Dental communication error" message After connecting the Lab scanner to the PC, the user can be faced with a pop-up window saying " ScanIt Dental communication error. Error connecting to ScanIt Dental". See image below: Overview of possible solutions Most often the cause of this issue is an obsolete version of one of the sys...

If you need to save all Unite data (such as user cases, settings, and operators) for recovery after data loss or system failure, you can create a backup using the Backup & Restore tool. This feature is available in all software versions starting from 1.7.19.1. Before doing a backup, ensure the following: Backups can only be restored on the same ...

3Shape features and accessories  You can find below a list of 3shape features and accessories and the respective lab scanner models or software they are compatible with: Scanning in ScanItRestoration and ScanItImpression: D250, D640, D700, D710, D500, D750, D800, D810, D850, D900, D900L. Scanning in ScanIt Dental: D500, D700 (s/n ≥ c0915xxxx), D700 ...

Types of Dongles You may have one of the following USBs (Dongles): Troubleshooting Make sure the dongle is connected and has a green light on it. If the Dongle is connected but is not lighting up or is not recognized, try to move it to a different USB port by the PC.  Verify that the time is properly set up on the PC, if it is not adjusted by search...

Introduction to TRIOS Scanner Tip: Key Information and System Overview The 3Shape TRIOS IOS system is intended to obtain 3D digital images of the topographical characteristics of teeth, including bite, gingivae, and palate directly from the patient’s mouth or models of the teeth. The system description and regional variations can be found in our Tri...

If you need to change or update the email address associated with your Communicate account, you can do so through the Identity/Account Portal.  Step 1: Sign in to the Communicate portal here:  https://portal.3shapecommunicate.com/login Step 2: Click on the “My Account” icon in the top right.    Step 3: Select 3Shape Account   Step 4: To edit the ema...

Common issues with scan quality  When scanning produced abutments as dies, in some cases the user can experience a low quality scan result - scan surface looks bumpy, lacks smoothness, or has holes: Affected scanner models and software versions: any model, any version. Possible cause: the scanned object is shiny/glossy and causes reflections during ...

Overview and Purpose  To become discoverable to all clinics while using 3Shape software, you are welcome to build your Store Profile while in 3Shape Communicate. This is free of charge and takes a few steps, which help your lab to be visible to clinics in 3Shape Unite Store. If your lab has a Communicate account, you may enhance your account by foll...

Prerequisites for the integration  3Shape Unite 21.1.x or newer.  axiUm ‘Linked Apps’ module PMS  version 7.11 or newer.  3Shape Unite client axiUm should be installed on the same computer.   Both standalone and client-server setups are supported. 3Shape Unite and axiUm (PMS) ‘Linked Apps’ integration provides automation of Patient Management in 3Sh...

Common calibration errors During lab scanner calibration there may be various errors, some examples can be found below: "Calibration failed. Global positioning not possible. The dot plate is obscured to the cameras. Check saved images"  "Calibration failed. Global Positioning not unique. Check saved images" “Stream command failure WaitForImageSet ti...

Overview of unexpected scan quality  In some cases when scanning with a 3Shape lab scanner, scan result may turn out of not the expected quality, e.g:  The scan may look distorted/layered;  There may be holes in scans; Parts of the model are not scanned. Affected scanner models and software versions: any model, any version. Possible root causes Scan...

Prerequisites for the installation  3Shape Unite 21.1.x or newer. How to install "PMS integration" App from Unite Store  1. Check prerequisites and update the dongle and 3Shape Unite if needed.  2.Go to More > Store.  3.Open Practice Management tab or Imaging tab.  4.Search for required "PMS integration" App.  5.Click “Install” button. You will b...

Instructions The scenario is about the case when all Users have their own 3Shape accounts, and they are related to different companies (both of them are Administrators of their own companies). Then, after the upgrade, the first user who is logged in, registers the company for the system and all other users should join the company by accepting the tr...

Error Description If the error message appears when opening dental desktop or another 3shape software, it means the licenses are going to expire soon. In order to solve this error message, please contact your reseller company. ...

Voraussetzungen: 3Shape Unite 21.1.x oder neuer.  Softdent 2.0.49.x oder neuer.  Es werden sowohl Standalone als auch Client-Server-Setups unterstützt, siehe Bekannte Einschränkungen. Die Schnittstelle von 3Shape Unite and Softdent (PMS) ermöglicht die Automatisierung der Patientenverwaltung in 3Shape Unite von SoftDent (Patienten erstellen, zusamme...

任務: 如何使Dr.Cooper與 3Shape Unite 串連  條件： 3Shape Unite版本 21.1.x 或以上。 Dr.Cooper 酷博士牙科醫療管理系統。 3Shape Unite 客戶端 與 Dr.Cooper 軟體應被安裝在同一個電腦上。 支援獨立系統和用戶端-伺服器設置，請參閱已知限制   3Shape Unite 和Dr.Cooper 酷博士牙科醫療管理系統 (PMS) 串連, 使得我們可以從 Dr.Cooper (創建、合併和更新患者)  並傳送至3Shape Unite 中實現患者管理的自動化，更快、更輕鬆地管理患者數據。 在這裡閱讀更多關於Dr.Cooper的資訊。 如何在3Shape Unite 中啟用串連  請按照相關文章中描述的步驟操作：如何從Unit...

Open 3Shape Unite. Click on the "Patients" icon. Click on the search tab. Filter by patient name.  Right click on the patient we want to delete and then click on "Delete". After selecting "Delete" the patient and all cases within that patient will be deleted and it will not be possible to restore that information....

The following error message 'System Error. Code: 2. The system cannot find the file specified' appears when trying to scan an order with a Surgical guide. Note that scanning of Implant Studio indications is not supported by SID at the moment. Workaround: You can scan the order as a Splint and import the scans into a new Surgical guide order. Contact...

Support Assist tool will be preinstalled on Dell devices eligible for Support from 3Shape. If it was deleted by customer and is needed to be installed again for troubleshooting, you can download Support Assist here.   What can be done in Dell Support Assist: Check service tag, warranty and basic system info Hover the mouse cursor over the 'Service T...

Integrating 3Shape accounts into Dental System for user authentication With the integration of 3Shape Account into Dental System we have introduced the possibility to authenticate users in Dental System. This functionality enables different user profiles in our software and will open up for numerous possibilities in versions to come. 3Shape Account ...

  Important notice: Reveal DDX App integration deprecation Starting January 9th 2026, the Reveal DDX integration will no longer be offered. Here’s what that means for you: Already using the app? No worries-you can keep using it as long as it’s installed. Still visible in the Unite Store? Yes, you’ll still see the app listed, but it won’t be availabl...

To connect TRIOS MOVE\TRIOS MOVE+ to Wi-Fi please perform the following steps: Step 1: Turn on TRIOS MOVE\TRIOS MOVE+  Step 2: Log in to the Unite Application. Step 3: Under the More tab, click Settings in the drop down menu. Select TRIOS, and then System Settings. In the System Settings click Open Wi-Fi. Step 5: Select the right Wi-Fi network from ...

The following changes will be noticeable once you will upgrade to Unite II, highlighting the key benefits in each improvement: Log-in Screen: User (Operator Settings): User selection was remade. There is no more “Add User” or “Delete User” actions. User’s “Name”, “Company”, and “E-mail” – can only be edited from the 3Shape Account side.   Admin role...

Instructions The overall idea is that a 3Shape Account company Owner or Administrator should log in first. So, this flow is about the case when the administrator creates their own account and a company that will be associated with the system. After Unite is updated to the version with the 3Shape Account, you will see the "General License Terms and C...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer.  Dentinnov X-Ray Bridge extension Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and Dentinnov (PMS) integration provides automation of Patient Management in 3Shape Unite from Dentinnov (Create, merge, and update patient) for faster and easi...

Prerequisites for the integration:  3Shape Unite 1.7.19.x or higher.  Z1 version 2.74 or higher.  Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and Z1 (PMS) integration provides automation of Patient Management in 3Shape Unite from Z1 (Create, merge and update patient).  Read more about Z1 here. How to e...

3Shape software allows you to share scan results directly with your patients. (A detailed video is available on the 3Shape Community—login with your 3Shape account is required.) You can share scans in two ways: By sending to the Patient using the My3Shape App. This method requires that the case must also be sent to the lab. The Send to Patient featu...

Click here to learn about TRIOS Share and here for the TRIOS Share Network requirements guide. Wireless networking standard and frequency 802.11ac Wi-Fi is a wireless networking standard that Share uses. It is also known as Wi-Fi 5. It is limited to work with 5GHz frequency band only.  2.4 GHz frequency is not officially supported. If the customer h...

Introduction When scanning with E1, E2 or E3 scanner is Dental System 2018 or lower, there may be an error message during scanning in ScanItDental: "Exception: Scanning not allowed while toplight is on": Root cause ScanSuite 11.x.x is installed. This version is not compatible with Dental System versions lower than 2019. In ScanSuite 11 the top light...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer. Novadent 10031.x or newer.  Both standalone and client-server setups are supported, see Known Limitations.  3Shape Unite and Novadent (PMS) integration provides automation of Patient Management in 3Shape Unite from Novadent (Create, merge and update patient) for faster and easier manag...

Prerequisites for the installation 3Shape Unite 21.1.x or newer.  How to install "Command Line interface" App from Unite Store  Open Unite   Go to More > Store.   Select 3Shape tab  Search for "Command Line Interface" App. Click “Install” button and then OK. Settings page in Unite Unite 24.1 since PMS Web Service 3.5.0 Please note that new parame...

To modify any field that has already been configured for the 3shape communicate account such as dongle number, or account information follow these steps:  Step 1: Login on: https://portal.3shapecommunicate.com/login and click on sign in (preferably Chrome). Step 2: Log in with your 3shape communicate credentials the one you use on your 3shape softwa...

You can find the License Agreement and Data Processing Agreement here. Contact 3Shape Support  if you have further questions. For full information on correct usage please consult the official Safety and Setup Guide and the most current Manual....

Prerequisites for the integration 3Shape Unite 21.1.x or newer.  Frenda integration 1.0.2 or newer.    Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and Frenda (PMS) integration provides automation of Patient Management in 3Shape Unite from Frenda (Create, merge, and update patients) for faster and easie...

Issues with opening ScanIt Dental on Dental System client PCs Dental System allows for a “server-client” type of installation in case the user wishes to use more than one PC as a workstation. In a server-client installation, as a general rule, the server PC will be the one containing the Microsoft SQL database (this database contains all the informa...

Detailed Instructions: Maintaining Your Calibration Kit For the most up-to-date information on cleaning, sterilization, and disinfection of the calibration kit, you must refer to the Safety and Setup Guide.  You can access the Safety and Setup Guide here. Select Documents next to Manuals to view all Safety and Setup Guides.  Make sure to select the ...

Addressing challenges in initiating calibration on E-scanners On some E-scanners it may not be possible to start calibration in ScanSuite, as the scanner always returns to "Insert calibration object" step although the object is placed inside the scanner. Possible root causes and solutions: Calibration starts from incorrect positionSolutions: Make su...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer.  VisiQuick v 4.6.8.x or newer.  Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and VisiQuick (PMS) integration provides automation of Patient Management in 3Shape Unite from VisiQuick (Create, merge and update patient) for faster and easier ...

Smile Design workflow issues It may happen that it's impossible to complete the Design step of a Smile Design case workflow because there is no teeth frame on a scan that can be modified (size, width and shape of teeth etc). The issue looks like in the picture below: When trying to select some smile library from the list on the left, you may get the...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer.  STOMIS integration 3.5.x.x or newer 3Shape Unite client STOMIS should be installed on the same computer.   Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and STOMIS (PMS) integration provides automation of Patient Management in 3Shape Unite...

"Not all scans are saved" on the last step in ScanItDental for RPD or Full Denture orders After completing all scan steps for RPD or Full Denture order in ScanItDental there may be a message on the Inspect step: "Attention: not all scans are saved" which does not let the user proceed with the design: Affected DS versions: mainly Dental System 2018, ...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer.  ByteGear 2.0 or newer.  Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and ByteGear integration provides automation of Patient Management in 3Shape Unite from ByteGear (Create, merge, and update patient) for faster and easier managing of pa...

Description  Unite 23.1 introduces integration with 3Shape Account, where each user (operator) will have their own 3Shape Account (3Shape Communicate) associated with one Team bound to one Company per clinic. This concept means that each device should be registered to only one company. In each scenario, when in Unite 21.2, each operator in the syste...

Prerequisites for the integration: 3Shape Unite 21.1.x or newer.  LiveDDM v 6.0.1096.x or newer.  3Shape Unite client and LiveDDM should be installed on the same computer.   Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and LiveDDM (PMS) integration provides automation of Patient Management in 3Shape Uni...

Prerequisites for the integration:  3Shape Unite 21.1.x or newer. UNO 10.x or newer.  Both standalone and client-server setups are supported, see Known Limitations. 3Shape Unite and UNO (PMS) integration provides automation of Patient Management in Unite from UNO (Create, merge, and update patient) and allows you to open TRIOS directly from the pati...